Reviews
Had a wonderful experience with the purchase of my new...
Had a wonderful experience with the purchase of my new Qx50 at Naples Infinity. Gerosky “G” was extremely knowledgeable and made the process very easy. The entire staff is extremely helpful and friendly too. Would definitely recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Patti: We really appreciate the kind words and your recommendation. Thank you for taking the time to share your experience purchasing the new QX50. It's great to hear what an advocate Gerosky was for you. Enjoy your new car! Best Regards, Naples INFINITI "Delivering the car and the experience
Thank you so much, G! You’re incredible and very...
Thank you so much, G! You’re incredible and very reliable. I’m happy I can count on you to be honest and forward when purchasing a vehicle. This time can be very stressful and you make it much more relaxed. Thank you for being awesome!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mariah, Thank you for the review and kind words! Congratulations on your new car! We're so happy to hear that G made your purchase effortless! Best Regards, NAPLES INFINITI "Delivering the car and the experience!”
This dealership should actually have 5 stars alway...
This dealership should actually have 5 stars alway around. The service center staff is AMAZING! They go above and beyond to assist you. Mike, Tyler and Alex. They treat you with dignity and respect. They have no hidden figures and make sure your Infiniti is service right the first time. I use to go to the Forty Myers dealership since I live in the area. Due to Naples Infiniti keen service I will make the drive each and every time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lynn, Thank you for taking the time to share your experience & for allowing us to earn your business. It is wonderful to hear that our Service team has left a lasting impression of great service! We look forward to seeing you in our service drive! Best Regards, Naples INFINITI "Delivering the car and the experience!”
They are very customer service oriented. Friendly staff...
They are very customer service oriented. Friendly staff both in sales and service. I get my car washed there regularly, and the personnel involved go out of their way to be courteous I do wish the car wash dried the car better. I always pull my car into an adjacent parking lot and complete the drying so it doesn’t water spot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Silverf50, Thank you for taking the time to share your experience & for allowing us to earn your business. We're glad you have continued to have positive experiences with our team! We look forward to seeing you! Best Regards, Naples INFINITI "Delivering the car and the experience!”
Jonathan Hidalgo made the buying experience very...
Jonathan Hidalgo made the buying experience very pleasant. Professional and knowledgeable. Deal was customized to suit our needs and budget. We have been receiving exemplary service there for over 5 years. We recommend your next Infinity purchase to be at Naples Infiniti.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom, Thank you for taking the time to share your experience & for allowing us to earn your business over the years. Congratulations on your new INFINITI! It is humbling to know that our team's exemplary customer service has kept you coming back. We hope you are enjoying your new vehicle and we look forward to seeing you! Best Regards, Naples INFINITI "Delivering the car and the experience!”
Wonderful experience
Johnathan Hidalgo helped my husband and I purchase a new Infiniti QX50 SUV. He was very honest and knowledgeable. His attention to detail and quick responses to questions were most impressive. In fact, a few weeks later we decided to purchase another Infiniti - a certified pre-owned certified Q5o. Johnathan went the extra mile, coming in on his day off to help us. We are very happy with our Infiniti's as well as the level of professional service demonstrated by Johnathan and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fcristalli, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new INFINITI QX50 and Q50 purchase! It is so awesome to hear that Jonathan made such an impression during your first purchase that you decided to come back for another - that is the experience we strive to provide! We hope you are enjoying your new vehicle and we look forward to seeing you in the future! Best Regards, Naples INFINITI "Delivering the car and the experience!”
Solved a problem no one else could.
I took my car to Infiniti of Naples to diagnose an issue that had baffled two other mechanics/garages. After a long period of time (6+ hours), my car would not start. Once started (via a quick lithium battery pulse) it would run without issue throughout the day. It would stop and start all day, but after 6 or so hours of sitting, the car was dead. I figured it was a parasitic drain of some sort. I was told by other mechanics that my battery was good, my starter was good and my alternator was good. Alex and Mike at Infiniti of Naples worked to diagnose the problem by keeping the car for 2 days. They finally determined that the battery may have had a bad cell. They replaced the battery and were no longer able to recreate the issue. The battery was expensive, but does carry a 2 year “no cost” replacement warranty and an 8 year general warranty. Infiniti of Naples worked with me to bring the cost closer to other estimates I had received for the service and after dropping my car on Monday, I picked it up on Wednesday and the problem was resolved. It’s now been a few days and the problem is non-existent. I was always notified as to what was happening and received both text and phone updates with status updates. Excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Justin, thank you taking the time to share your experience. That is peculiar! Luckily, we have a great Service Team here and we're so glad they were able to diagnose the mystery issue and get that bad battery replaced so you can get back to driving without worry! Best Regards, Naples INFINITI "Delivering the car and the experience!”
Solved a problem others couldn't!
I took my car to Infiniti of Naples to diagnose an issue that had baffled two other mechanics/garages. After a long period of time (6 hours), my car would not start. Once started (via a quick lithium battery pulse) it would run without issue throughout the day. It would stop and start all day, but after 6 or so hours of sitting, the car was dead. I figured it was a parasitic drain of some sort. I was told by other mechanics that my battery was good, my starter was good and my alternator was good. Alex and Mike at Infiniti of Naples worked to diagnose the problem by keeping the car for 2 days. They finally determined that the battery may have had a bad cell. They replaced the battery and were no longer able to recreate the issue. The battery was expensive, but does carry a 2 year “no cost” replacement warranty and an 8 year general warranty. Infiniti of Naples worked with me to bring the cost closer to other estimates I had received for the service and after dropping my car on Monday, I picked it up on Wednesday and the problem was resolved. It’s now been a few days and the problem is non-existent. I was always notified as to what was happening and received both text and phone updates with status updates. Excellent customer service.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Justin, thank you for your recommendation. That is peculiar 🤔 Luckily, we have a great Service Team here and we're so glad they were able to diagnose the mystery issue and get that bad battery replaced so you can get back to driving without worry! Regards, Naples INFINITI
Service review
Excellent customer service! They took care of my vehicle very quickly. I would definitely recommend them to anyone In need of a service. Highly likely to come back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yessy713, Thank you for taking the time to share your experience with us. We're so glad to hear that you had a great experience with our service team. 5-star experiences are what we aim for! We'll be looking forward to continuing your loyalty in the years to come. Best Regards, NAPLES INFINITI "Delivering the car and the experience!”