Reviews
Pleasant and Painless
My experience buying from Premier Kia was so different from the old days of haggling with sketchy car salesmen. The staff was attentive without being pushy. I went in with my guard up and was immediately put at ease by Cynthia's professionalism and honesty. I would definitely consider buying a car from her again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review! Cindy has been an integral part of our team for four years now, so we are happy that you have joined the ranks of satisfied customers she's been able to help. Enjoy your new vehicle!
Would never buy a used car from here again
Bought a used car had check engine light the day I brought it home they won't fix it unless I pay. Obviously they are just clearing codes and selling off the cars without fixing them and won't stand by and fix it when they should. I will never go back here again. Also the key for the lugs is missing from the car. Stay away
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Mr. Randall/ We truly don't believe that your review is fair. On October 12, 2016, you took delivery of a 2009 Honda CRV that is technically sold "as is" under the laws of the State of Connecticut. We did provide to you - at no additional charge - a 6 month/6,000 mile nationwide limited powertrain warranty, as well as the option for you to decide to select additional coverage's. You declined. Prior to making this vehicle for sale, we replaced the front brakes, the cabin air filter, air filter, mounted and balanced 4 new tires and completed a full safety inspection. You have been into our dealership with issues on three occasions - and charged for no time or service/repair work. On 01/06/2017 you came in (with no appointment) and indicated that your check engine light is on. We recommended replacement of the oxygen sensor. There is no coverage for this part under the powertrain warranty that you were provided - at no cost - and, you had not opted for additional coverage at the time of pickup that would have provided for that. As such, you declined the repair. The wheel lock key was in the vehicle, since, it was used to remove the wheels to perform the work. We had offered to remove the wheel locks and install regular lug nuts for you at no charge - you opted not to. Premier Kia has truly worked to support you during your ownership horizon. We are sorry you feel the way you do and, do believe that it is unfair given the coverage's the company has provided to you for a vehicle that the State of Connecticut laws would deem to be sold "as is".
Awesome Experience
Paul was every accommodating throughout the whole experience!! Very friendly and attentive. If anyone is looking to buy a car, I suggest you see Paul!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for leaving a review. We are very happy to have Paul as part of our team now. Enjoy your new vehicle, and we look forward to speaking with you again.
First time leasing
Thank you to Anthony for making my first time ever leasing a car an enjoyable experience for both me and my wife Ann. We were Anthony's first sale, and if this is any indication how Anthony will preform during future sales, I foresee a long future with Kia of Branford for Anthony.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your kind words! We are excited to have Anthony on board. I am glad you had the opportunity to work with him, and that your experience with leasing a new Optima was a good one. Enjoy!
Simple, friendly, informative, and patient!
This is my first time leasing a Kia and the defining factor was Nathan and the team that took thier time in helping me find the perfect midsize SUV. At no point did I feel pressured to make a quick decision. They were honest and super aware of the product. They also worked with my crazy schedule.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words. We appreciate the opportunity to serve you. We will continue to be as accomodating as we can for you. Enjoy your new Sportage!
I bought a car!
I went in to test drive and at the end of the day I traded in my old Kia for a used Kia from this dealership. My sales consultant was knowledgeable and acquiesing the entire day the process took.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We are very happy you got a chance to work with Cindy as she has been recognized many times for her outstanding customer service. Enjoy your new car!
A very pleasant salesperson
We were recommended to seek our Nathan by our daughter, Robin. He showed us several pre-owned vehicles within our price range. After test driving a few, we selected a 2014 Kia Sorrento, which was very clean and easy to drive. Nathan has a very pleasant personality and easy to work with. If anyone is looking for another vehicle, new or used, we would recommend Nathan highly. It was a pleasant experience working with Nathan. Anthony & Marilyn Ungaro
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Anthony and Marilyn, Thank you for your kind review. We are happy that you had such a great experience with Nathan. We definitely look forward to assisting you again with your 2014 Kia Sorento in the future, whether it be for service, or to get your next vehicle. Enjoy!
Fantastic service and great price
After visiting another dealer, Premier beet their price by a lot. Although I did experience procedure problems with Kia's computer system, and was delayed some time, the dealership did all they could and made amends for the inconvenience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for choosing Premier, and I'm glad we were able to fix your issue for you. Please let us know if you have any issues down the road. We'll be happy to help you.
Excellent Customer Service
I would recommend this dealership and Colleen Hickey. It was an hour drive from my house and well worth it! Colleen and everyone were fantastic. Friendly and didn't rush or pressure me :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Premier KIA for your new Sorento! We are glad that you had such a great experience. Please let us know if you have any questions in the future.
Another Great Experience
I had purchased a new Sportage for my wife back in November and wasn't planning on another purchase anytime soon, but my daughter was involved in an accident on 12/4/16 so we needed a new car. She had a 2012 Sportage which was totaled but held up great no injuries to her or her two friends so we decided to go back to Premier. She found a 2017 Sportage that she really liked l told her don't show too much enthusiasm but she did not listen. We were able to come to a hassle and haggle free deal. Bob Alvine runs a first class dealership. Christina, Pat Cosgrove and Frank Williams are great to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer service was excellent, l just forgot to check it off.