Reviews
Great family atmosphere, low-pressure/helpful sales
Great family atmosphere, low-pressure/helpful sales staff. I drove 4 hours because of the truck I found...but will make the trip again the next time I need a vehicle because of the staff!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for visiting Five Star Ford Stone Mountain and being part of our family. We're glad the truck and our team made your trip worthwhile. Safe travels until next time.
I have purchased two new vehicles from this dealership,
I have purchased two new vehicles from this dealership, both times have been excellent experiences. I have recommended this dealership to friends who also have purchased vehicles with only great things to report.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recommendations and repeated trust in Five Star Ford Stone Mountain. Glad to know our team has consistently provided such a positive experience. Thank you for being a valued customer.
Great customer service , The employees always willing to
Great customer service , The employees always willing to help and won’t shop anywhere else, service department great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear about your positive experiences at Five Star Ford Stone Mountain's service department. We aim for consistent helpfulness from our team and appreciate your loyalty to our dealership.
I was moments from purchasing a 2023 prius prime, when I
I was moments from purchasing a 2023 prius prime, when I realized they false advertised the lowest trim level for the highest on TWO SITES! I'm so glad I read closely or I would have purchased an SE versus an XSC Premium!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, Melissa. We appreciate your sharing your feedback and I would like the chance to speak with you about your experience shopping for a 2023 Toyota Prius Prime with our Sales Team. Could you please email your preferred contact information to me? Best, Michael Haywood General Manager mhaywood@fivestaronline.net
good service in this dealer they are the best excellent
good service in this dealer they are the best excellent service. I highly recommend this dealer
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional courtesy friendly Top-notch .
Professional courtesy friendly Top-notch ... From the first phone call thru driving off the lot was easy process. THANKS
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike has great knowledge of his vehicles and inventory.
Mike has great knowledge of his vehicles and inventory. He helped me in getting my price and lease to fit my budget! His cheerful personality made my experience a pleasure!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service.
Great Service. Very efficient experience. Greatest staff. I would highly recommend doing business with this dealership. Michael Seay was awesome to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They are the guilty of attempting to price gauge at every
They are the guilty of attempting to price gauge at every available opportunity. I attempted to buy a car at retail price. The price they themselves had the truck listed for and was told they could not sell it to me for anything less than 25% over the sticker price. The thing I knew they didn't know I knew though was they were about to sell it at sticker price that same day to another customer but wanted to attempt to price gouge me. The other customer ended up not being able to afford buying the vehicle Even at MSRP. When they started to haggle I was like okay look if y'all are going to make it like that then I'll give you an extra 1,800 for it was my offer over The same sticker price that I know they were about to sell it for the same day to another customer. They refused absolute and said they were not taking anything less than 5,000 OVER msrp. I've been there previously to the service department as well and they are absolutely terrible. Plus they will attempt to have you finance your vehicle with them which you should never do at a dealership because they make money off of selling you over priced loans as well that you can easily find on an online banker yourself. Which is why they told me that they would drop the price a little bit for me if I financed through them. Because they're going to make that same money back on the overpriced loan. No thank you I would give negative stars if I could.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
they have excellent service, and make shopping a pleasant...
they have excellent service, and make shopping a pleasant experience ,thanks for your service and customer support.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car