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Meet Bill Fronckiewicz

Bill Fronckiewicz headshot
Service Porter
(58 reviews)

Reviews

I feel that the people at VW are professionals who take

I feel that the people at VW are professionals who take pride in their work . They treat clients with respect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our team certainly works hard to show the pride they take in there work and were glad you noticed. Thank you for the great review!

The team goes above and beyond to help find the perfect

The team goes above and beyond to help find the perfect fitting vehicle. I would go through them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amber was able to arrange to evaluate our issue and have

Amber was able to arrange to evaluate our issue and have our issue repaired while we waited. She was professional and informative . Her customer service was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great communication, good turnaround time, and of course

Great communication, good turnaround time, and of course good work. I especially liked the video the tech sent me during the inspection, going over key points while showing them on video. Had no problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to know you enjoyed the video from the inspection and were satisfied with the turnaround time of your service. Thank you very much for your great review!

Had a positive experience bringing the care in for the

Had a positive experience bringing the care in for the scheduled 10,000 mile servicing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting us for your service. Your review and support is very appreciated.

It was good.

It was good. I don’t like filling out surveys. The survey is the only bad thing about my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and feedback of your visit!

Thanks for not under coating my car , You made both

Thanks for not under coating my car , You made both appointment . Undercoating a car is what $100.00 materials ? you charge over $800.00. and you passed it up?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We appreciate the quick service to our vehicle.

We appreciate the quick service to our vehicle. Thanks for keeping our VW up and running!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review of your visit to our service department. It's our pleasure to assist with keeping your VW in top shape and running the way it should.

Dealership very efficient and friendly.

Dealership very efficient and friendly. Service was rapid. Only difficulty was driving out of Duluth due to all the detours and bridge repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback of your service visit at VW of Duluth and we certainly understand the road construction issues. Have a great week!

It was a pleasant experience.

It was a pleasant experience. It’s nice to have coffee and snacks available while waiting. Staff was friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad you enjoyed the coffee and snacks while servicing your Volkswagen. Thank you for this great review and for placing your trust for your vehicle care in our hands. We look forward to assisting you in the future.