Reviews
The staff was very nice and attentive and I liked the
The staff was very nice and attentive and I liked the repair work they did.
The staff was very nice and attentive and I liked the
The staff was very nice and attentive and I liked the repair work they did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tim was very helpful in finding my mom the right car that
Tim was very helpful in finding my mom the right car that made her happy. He was very patient and listened to what she wanted and didn’t want in a vehicle. We are very happy with the entire process.
Tim was very helpful in finding my mom the right car that
Tim was very helpful in finding my mom the right car that made her happy. He was very patient and listened to what she wanted and didn’t want in a vehicle. We are very happy with the entire process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Tim and Gates of granger you guys were able to
Thank you Tim and Gates of granger you guys were able to help me out very much with the situation I was in. I couldn't have gone to a better place with better people thank you everyone who helped me!
Thank you Tim and Gates of granger you guys were able to
Thank you Tim and Gates of granger you guys were able to help me out very much with the situation I was in. I couldn't have gone to a better place with better people thank you everyone who helped me!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sean Gloss didn't push for me to buy their extended
Sean Gloss didn't push for me to buy their extended warranties and gap insurance, he simply said his spiel and "glossed" over what he was actually doing. I told him that he didn't ask me if I agreed to the gap insurance so before he put it on I asked the price difference without the GAP insurance, it was minimal so I let it go. When I looked at the final paperwork at home I couldn't believe that he put every extended warranty AND gap insurance in the financing that he possibly could! 6K worth!!! I had to sign and initial everything on an iPad which made it so I wasn't really able to see what I was okaying until the end when everything is spelled out on the final paperwork. They dragged everything out so long that by the end of it I just wanted to leave. It's all part of their sleazy sales tactics and I let them trick me again. Luckily I contacted the Ethos Group and requested a cancellation on "Lifetime Limited Warranty", "Select Tire-Wheel-Dent", "Key Coverage" and "Vehicle Coverage", all of which added $6683.00 to the cost of the car. They used tactics like confusing "four square" sheets and focused on monthly payments over the total price. They use poor Roberto to "prime the deal" because he seems so genuine and likeable. He talks a good game, but in the end he was just another Wolf in Sheep's Clothing! I have finally learned my lesson. They won't be able to "see me coming" next time!
Sean Gloss didn't push for me to buy their extended
Sean Gloss didn't push for me to buy their extended warranties and gap insurance, he simply said his spiel and "glossed" over what he was actually doing. I told him that he didn't ask me if I agreed to the gap insurance so before he put it on I asked the price difference without the GAP insurance, it was minimal so I let it go. When I looked at the final paperwork at home I couldn't believe that he put every extended warranty AND gap insurance in the financing that he possibly could! 6K worth!!! I had to sign and initial everything on an iPad which made it so I wasn't really able to see what I was okaying until the end when everything is spelled out on the final paperwork. They dragged everything out so long that by the end of it I just wanted to leave. It's all part of their sleazy sales tactics and I let them trick me again. Luckily I contacted the Ethos Group and requested a cancellation on "Lifetime Limited Warranty", "Select Tire-Wheel-Dent", "Key Coverage" and "Vehicle Coverage", all of which added $6683.00 to the cost of the car. They used tactics like confusing "four square" sheets and focused on monthly payments over the total price. They use poor Roberto to "prime the deal" because he seems so genuine and likeable. He talks a good game, but in the end he was just another Wolf in Sheep's Clothing! I have finally learned my lesson. They won't be able to "see me coming" next time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Asa and the mechanic worked through a very difficult
Asa and the mechanic worked through a very difficult problem and always communicated to me the problem
Asa and the mechanic worked through a very difficult
Asa and the mechanic worked through a very difficult problem and always communicated to me the problem
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I could not get basic information from them such as how
I could not get basic information from them such as how much they would allow for my car. They just wanted me to trade it for a car from them. Their salesman betrayed my confidence by calling my son to tell him I was on the internet, .looking at cars.
I could not get basic information from them such as how
I could not get basic information from them such as how much they would allow for my car. They just wanted me to trade it for a car from them. Their salesman betrayed my confidence by calling my son to tell him I was on the internet, .looking at cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Marjorie, At Gates of Granger, we have made every effort to assist you throughout your vehicle purchase experience. From supporting you with the initial purchase of your Mazda to addressing your concerns about exploring other vehicle options, our team has remained attentive and committed to helping you find the right fit. We understand you spent time with another salesperson to test drive a few different vehicles. Although those options ultimately did not meet your needs, we were happy to dedicate that time in hopes of helping you make a confident decision. We would also like to clarify a concern that has been raised. Any suggestion that our team contacted your family regarding your vehicle decision is not accurate. In fact, it was your family—who clearly cares deeply about your well-being—who initially reached out to us during your original purchase and later expressed their concern about your interest in changing vehicles. Our role has simply been to support you as our customer. If you would like to discuss this further in a professional and respectful manner, we welcome you to contact our management team directly at 574-237-4100. We remain committed to providing you with excellent service and are happy to speak with you at your convenience.
Tim was great at helping me find the car I wanted!
Tim was great at helping me find the car I wanted! He took notes and searched til we found one I was really interested in. He was very personable and answered every question I had.
Tim was great at helping me find the car I wanted!
Tim was great at helping me find the car I wanted! He took notes and searched til we found one I was really interested in. He was very personable and answered every question I had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buying through Gates of Granger was a good experience.
Buying through Gates of Granger was a good experience. I wouldn't hesitate to buy from them again.
Buying through Gates of Granger was a good experience.
Buying through Gates of Granger was a good experience. I wouldn't hesitate to buy from them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly staff, listened to my concerns, did not try to
Friendly staff, listened to my concerns, did not try to sell me something I did not need
Friendly staff, listened to my concerns, did not try to
Friendly staff, listened to my concerns, did not try to sell me something I did not need
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They were very helpful answering the questions I came in
They were very helpful answering the questions I came in for. Very helpful with the whole process
They were very helpful answering the questions I came in
They were very helpful answering the questions I came in for. Very helpful with the whole process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car