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Nalley Kia

(372 reviews)
Visit Nalley Kia
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (770) 264-1882 (770) 264-1882
Used (770) 264-1345 (770) 264-1345
Service (770) 470-4764 (770) 470-4764

Reviews

(372 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nalley Kia from DealerRater.

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Exceptional Customer Services

This was my second time purchasing a vehicle from Nally Kia of Stonecrest! They always deliver Great Service! Marcus Booker is simply Outstanding! He has great negotiating skills and exceptional customer services! I am always satisfied and happy with Mr. Booker services! If you go to Kia, ask for Marcus!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Use car drags

Was given the run around and false answers ran my credit over and over after told it was excepted car salesman had me coming in with down payment on his off day came back next day he was there dealt with another sales person awful experience with salesman Ryan

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Jerolyn, we appreciate your honest review. We set a high standard for ourselves, so I am disappointed to hear that your experience with us was not a positive one. Farouk Fouad, General Manager, 678-710-8891

How a car experience should be!!!!!!!

I already knew what car I wanted, but the manager and my salesperson Reggie Taylor were very professional. They were able to match an interest rate my Credit Union offered despite not so good credit. I have no complaints, from walking in the door I left with my new car in less than two hours. Awesome dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Shoppers A and J

Great purchasing experience with TrueCar and Nalley Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Owner

Worst customer service ever. This is why many people drive pass and go to the city!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi there thank you for leaving this review, I would like to get some more details about your experience with us. Please contact me at your convenience so we can discuss. Farouk Fouad, General Manager, 678-710-8891

Nalley Kia Lithonia

Love my service advisor, Cassandra! I love having 1 person who works with me on the maintenance of my car. She is keeping up with the history of my car and is able to suggest what I really need for repairs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Run to Bulldog Kia. Great car but worst sales/svc

Lies and run aroend. Had to get Kia motors corp involved w exec complaint. Still not satisfied because Farooq the crook and John NoLove, sales boy continues to refuse their promises and commitments. Wish there 2as zero stars for this poor delays hip of losers and liars!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
4 people out of 4 found this review helpful.

Great purchase of a Kia Soul with John Breedlove

Both John and Marni were very honest, patient, and professional with me...I had a great experience and I love my Soul. This is the first time in 20 years that I am purchasing a new car to keep for a long time so the decision needed a lot of help and reassurance. Both John and Marni were wonderful to work with. I appreciated their candor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2017 KIA Soul

The experience Nalley KIA I would rate at a A+. My salesman was extremely helpful and made the car buying experience flawless. I am greatful to the salesman and the sales manger for the ease of the process from start to finish. I would recommend to anyone to shop for a car and make Nalley KIA their last stop . This was also our second time buying from them and we will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing service by Reggie Taylor

Reggie was very patient with me being a first time car buyer. He made me feel comfortable and confident with my purchase. The process was very easy and simple for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.