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Nelson Mazda Cool Springs

(1,565 reviews)
Visit Nelson Mazda Cool Springs
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 14 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 429-3519 (888) 429-3519
Used (877) 258-6988 (877) 258-6988
Service (866) 593-5272 (866) 593-5272

Reviews

(1,565 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Cool Springs from DealerRater.

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A Joy to Work With

I am the third person I know to purchase a car from Nelson Mazda of Cool Springs and absolutely love the experience! Mazda makes great cars but the thing that impressed me the most was the amount of knowledge and attention that their salesmen give you. I worked with Ty and he could answer any question, was familiar with all the features and could also speak to the competitions' lineups, unlike any of the other dealerships I went to (which were many). I highly recommend Nelson Mazda of Cool Springs. I hate the car buying process and get very anxious and stressed when I have to go through it but they made the process straightforward and easy. Cody has been the sales manager for mine, my boyfriend's and friend's purchases and he's great to work with, as well! Stop by - you won't regret it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First stop, last stop

My wife and I were looking for a car to replace our sedan. We knew what we wanted and didn’t want to be pressured. The staff was kind and didn’t be pressure. They inquired about our likes and then showed Ian what we wanted. We felt in control of the whole experience and only did what we were comfortable with. And VJ was super nice! He was our sales associate and we trust him because he didn’t want us to pay beyond our budget. Recommend this place with no reservations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Two, Two Cars, Bought in One Week

This review is brief since I just wrote one combining the first and second purchases we made in less than one week. Kudos to Andrew Marasco and Tommy Duncan, who tag-teamed on the first sale, for thorough customer care and assistance. In fact, everyone* we met at Nelson Mazda is great to work with in the potentially aggravating experience of buying a vehicle. We will return to buy more vehicles -- we'll just have to take a break (for at least a month). *David Hughes & Manuel Kiesewetter Patrick Robertson Chad Custer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easiest experience ever in buying from a dealership. I hav

Easiest experience ever in working with a dealership . Friendly , helpful and not at all pushy . Experience was enjoyable . I would definitely use them again . Lauren, chad and levy were super hospitable and met my every need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Used car resale

VJ was awesome!!! Very friendly and helpful!!! I would definitely come back and use his expertise again! This was a great experience, efficient and very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Love my Mazda

Andrew, my sales consultant was great at helping me find the right vehicle. I had been researching this vehicle for a while and needed to see it in person. I test drove both the CX-5 2016 and 2017 year models. I was impressed with the smooth ride, comfortable seats, breaking ease, agile handling of sharp turns and corners. I chose the CX-5 2017 model because it had more pep to it. Great vehicle, I'm loving it and enjoying the drive. I recommend this vehicle and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great customer service

VJ was very easy to work with and wasn't pushy at all. The financing team made the process very clear and simple as well. We love our new CX5!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent buying experience

I can be a skeptical person but from start to finish I had an excellent buying experience. VJ and other team members were friendly, easy to work with and very accommodating. VJ personally went out of his way to make sure I was comfortable, educated, got what I was looking for and walked away feeling good about the decision. I can also be a person with many questions at random times and VJ was always available with an answer. I know I would not of had the same experience at other dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sold Vehicle

VJ was very kind and helpful..I was happy with the price Nelson Mazda gave me for my Ford Escape! The rest of the Questionaire is n/a..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

VJ is the man

VJ made it happen. If you are in the market for a new or used vehicle go see VJ and will put you in your new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.