Nalley Toyota Stonecrest

I had to take the time to rate my service appointment at Stonecrest Toyota. The service was quick and efficient, and my rep Shawn Granville, was exceptional. He was professional, knowledgeable, pleasant, and kept me informed every step of the way. I was in and out of there in under 1.5hrs. He made my experience, smooth and stress-free. Kudos and I highly recommend! ??

I love it when my vehicle care is placed in the hands of Shawn Granville. He is helpful, respectful, and attentive. He ensures that the customer?s needs are given top priority, so you never leave feeling dissatisfied or disappointed.

Super efficient and patient, worked with my budget. Explained everything thoroughly and made me feel confident in my purchase. Great staff who understands how to meet people’s needs.

I enjoyed my whole interaction with the staff at Nalley Toyota Stonecrest. Everything went smoothly and they were flexible in answering all my questions and the timeline I had to make a purchase.

I recently purchased a fully loaded RAV4 Hybrid, and the entire experience with the dealership was smooth and exceptional. From start to finish, Chelsea Wallace was incredibly helpful, knowledgeable, and attentive to every detail throughout the process. He made sure I felt comfortable and informed every step of the way. If you're in the market for a vehicle, Chelsea Wallace is definitely the go-to person—professional, personable, and truly dedicated to customer satisfaction. Highly recommend both him and the dealership!

Shawn had Great customer service. Every advisor Ive always had has been great. I?ve visited other dealerships but none like this one. This has been my primary location for the last 4 years.

Been coming for 2 years and never paid 130 for an oil change. Asked Noel why he stated that’s normal price. Claim to have got me a deal throwing in a tire rotation came to 119. Called Monday to check oil change price I was told 79.00 not sure what I paid for nothing g on the invoice. I got ripped off

I had a very disappointing experience with this dealer. I purchased a car that was supposedly in excellent condition and had just been serviced, but shortly after buying it, I realized that was not true. 1. They told me the car had brand new tires — that was a lie. Three weeks after the purchase, I hit a curb and the tire was completely damaged. A technician confirmed the tire was not new. 2. They claimed the oil and filters had been changed, but that was also false. 3. I was charged $600 for a so-called “certification,” yet the car had severely worn brake pads, almost no brake fluid, and spark plugs that needed replacement. 4. The car was delivered looking like it had just been wiped down with a rag — no real inspection or detailing was done. I felt completely misled and taken advantage of. Do not buy from this place without having the vehicle thoroughly inspected by your own trusted mechanic. These practices are unethical and put customers’ safety at risk.

JD Reid made the selection and purchase of the Camry a very satisfying experience. He is a professional at what he does and an easy person to work with.

Chelsea Wallace was great in assisting with our purchase of a vehicle, she worked with our budget and was extremely friendly and attentive, did not have any attitude problems even after asking many questions about the car and taking up an afternoon of her time unlike the sales reps at the Honda across the street where they were unprofessional from the very beginning. We drove from Alpharetta to buy the car and left happy. Highly recommend this dealer and especially Chelsea Wallace to assist with your purchasing of a vehicle.