Auto Barn LLC

Amy, thank you for taking the time to leave feedback, however we feel it is important that we address several of the claims in this review as they do not accurately reflect the situation or the extensive efforts we made on your behalf. First, we want to clarify what a lemon actually is by definition. A lemon is a vehicle that has a substantial defect that impairs its use, safety, or value, and that defect must persist after a reasonable number of repair attempts by the manufacturer or an authorized dealer, typically within the first year or a set number of miles under warranty. It is also important to note that lemon law protections apply to new vehicles only. As a pre-owned dealership selling a 2016 Acura RDX, lemon law does not apply here in any capacity, making that characterization both inaccurate and misleading to anyone reading this review. Additionally, while this vehicle only has 66,000 miles on it, it is still a 10 year old vehicle. Reasonable wear and the occasional maintenance need are simply a reality of purchasing a used vehicle of that age, and it would be unrealistic to expect it to perform identically to a brand new car regardless of the mileage. We want to lay out the full timeline of events so anyone reading this has an accurate picture of what actually took place. We originally shipped the vehicle to you in Mississippi at no cost to you. When you reported concerns with the transmission, we covered the cost of transporting the vehicle back to us, performed a full transmission flush, and then paid to ship it back to you again — all at no charge. Despite being unable to replicate the transmission issues you described, we took the concern seriously and addressed it. When you remained unsatisfied, we agreed to repurchase the vehicle from you entirely out of good faith and again covered the cost of transporting it back to us. At that point, even though we were still unable to replicate the reported issues, we went ahead and replaced the transmission completely before relisting the vehicle. A transmission replacement is a job that can be completed in a day, so we are genuinely unclear as to why it is being suggested that the issue was never addressed, because it absolutely was — twice. Between shipping the vehicle to you at no cost, covering transport back to us on two separate occasions, performing a transmission flush, replacing the transmission entirely, and ultimately repurchasing the vehicle to ensure your satisfaction, we feel we did everything within our power and then some to take care of you. Despite all of this, you have still chosen to leave a negative review calling us out by name and advising others to run from our dealership. We find that incredibly disheartening given the extraordinary lengths we went to in order to make things right for you. We stand behind our inventory and our team and we will continue to do right by our customers. We wish you the best in finding the right vehicle for you.