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Northwest Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (9 reviews)
Sales hours: 9:00am to 6:00pm
View all hours
Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(877) 553-9843 (877) 553-9843

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (9 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northwest Auto Group from DealerRater.

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gougers and ghosted

reached out several times regarding a car they had offered of and on. It has raised $3k in the last year they have been unable to sell it and wanted to know if they would negotiate or if it had something done to justify the price hike, but recieved zero responses.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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I just purchased my second Expedition from Northwest Auto...

I just purchased my second Expedition from Northwest Auto Group. Brian made the purchase quick and easy, from start to finish. The best customer service ever. Looking for a vehicle, contact them. You will be happy you did.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing car buying experience

I have never had a better experience buying a car. This dealership is truly amazing. I would highly recommend them. And Ernesto was great! I will only buy my cars from her on out.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Going beyond

Ernesto went above and beyond. He listened and tried finding my perfect car. He exhausted every possibility. He followed up with me multiple times. He always got the job done quickly.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My overall experience was great.

Ernesto was very helpful, friendly and polite he helped me find what I was looking for, for my first car. My overall experience was great.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easy and comfortable

Ernesto was very helpful in showing me all about my new car and extremely polite. A model employee. And always said hi whenever I came back in. Zander was super nice as well and made the buying process easy and understandable. Thanks guys!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent customer service!

Ernesto is such a great sales rep! He is very knowledgeable about the cars and is so friendly. Also the fact that he speaks Spanish is great! I would definitely recommend Ernesto!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Helped me get into a car I could afford and was in my budget. I would recommend anyone to them they are friendly and very helpful.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Specific car

Ernesto Herrera helped me find a certain car I was looking for. I asked for something small but that would still fit all my 3 car seats. He found me a black 2011 Audi A4. The dealer did a great job providing carfax. I would definitely recommend Ernesto Herrera at Northwest Auto group

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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