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Premier Subaru of Middlebury

(1,453 reviews)
Visit Premier Subaru of Middlebury
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 9 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (860) 631-5780 (860) 631-5780
Used (860) 631-5720 (860) 631-5720
Service (860) 631-5513 (860) 631-5513

Reviews

(1,453 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Premier Subaru of Middlebury from DealerRater.

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Awesome customer service.

Awesome customer service... Best experience... Definitely will buy here again and recommend to my family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ffscags, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

Quality car and awesome service!

Quality car and awesome service! The process of getting the new car was made easy from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

Everyone made my experience so enjoyable and stress free.

Everyone made my experience so enjoyable and stress free. I haven’t owned a car in nearly a decade, and the team could not have been more helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Michelle.bernabeo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Premier Subaru Middlebury.

Excellent service, friendly and not pushy.

Excellent service, friendly and not pushy. Very efficient and helpful to get the process moving along once car was identified. Love my new outback!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Cassidy went above and beyond for me.

Cassidy went above and beyond for me. Will always buy from premier Subaru. Great salesman and great atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kyleregan18, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Despite the cold rainy weather the customer care and

Despite the cold rainy weather the customer care and service was amazing. They helped get everything moved over from old vehicle to new. A wonderful place and very helpful and personal. Cassidy was an amazing and personable sales associate. 100 percent recommend him for vehicle needs!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you @Cutchall45 for your business and your Five Star Review of Premier Subaru Middlebury. We appreciate your business and your confidence in our company.

By far the best car buying experience I have ever had.

By far the best car buying experience I have ever had. From the moment i walked in I was welcomed with friendly faces. My saleswoman was exceptional. She was both professional and knowledgeable. She was like talking to an old friend. It was a pleasure!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you @GNA67 for the Five Star Review of the Premier Subaru Middlebury Team and, for your business! We really appreciate it.

We recently bought our third Subaru from Premier and

We recently bought our third Subaru from Premier and couldn't be happier! We wouldn't dream of going anywhere else, you guys are the best, as always!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you @Lakrim for your five star review of our dealership. The entire Premier Subaru Middlebury family wishes you the best with your new car!

They treated me with the utmost amount of respect and did

They treated me with the utmost amount of respect and did not pressure me to buy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

@Mengratt - Thank you for your review and, we are so glad you enjoyed the process. The Premier Subaru Middlebury team knows that purchasing a vehicle can be stressful and, we are determined to do what we can to make it easier. Enjoy that new car!

The staff was very nice and helpful.

The staff was very nice and helpful. They were able to fix my problem quickly and give my car a wash.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and your review! We are so happy to have you as a customer of Premier Subaru Middlebury.