Reviews
2008 New Beetle
My 16 year old daughter bought a 2008 New Beetle recently. We took it to Jim Ellis VW for service and they went through it with a fine toothed comb to make sure if would be a safe and reliable car. They performed the required service, replaced a part that was about to fail and even told us what to look out for in the future Our service writer Arianna was professional, polite and fun to work with. The entire Jim Ellis service team did a fantastic job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear our team took great care of your daughter's vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!
Easy helpful experience
I was very tired and frustrated when I came into the dealership and Jose gave me the royal treatment it was a great experience both Matt and Jose gave the best experience I ever had at a any dealership.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your positive review means a lot to us and we’re happy we could help you! Please don't hesitate to reach out to us if there's anything more we can do!
Great customer service
This is my 3rd car I’ve purchased at Jim Ellis, and it has always been a great experience. Great customer service, and the salesman was super friendly and made it very easy. I brought my car in to have tint installed on my car, and they did a great job. Always have it back quickly. They are super friendly and go over and above to help you. I would definitely bring it there for any future needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind words and congratulations on your new vehicle! If you have any further questions, please don't hesitate to reach out! Take care!
Excellent service department. I wouldnt go anywhere else.
This service department is competent, professional and I would not trust my car with anyone else. They have proved that they are truly looking out for your needs and are always willing to go above and beyond to assist and make sure your car is in great working order, and that your happy. Its a pleasure to come to Jim Ellis in Kennesaw.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robbyn, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is ever anything else we can do for you! Safe travels!
VW Kennesaw Service
Had to have car in for a warranty repair. Service completed, but took approximately one hour longer than anticipated (about 2.5 hours vs. 1.5 hour estimate). I have found that the dealer generally underestimates the amount of time to complete, but the repair fixed the issue.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Volkswagen Kennesaw. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
Carolyn Lapierre-Tiguan purchase
Best new car purchase I have ever had from sales thru finance. One on one care and made sure I help get the best deal. Never feel rushed or left on my own at any time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy you found our staff to be so supportive during your experience here at Jim Ellis Volkswagen Kennesaw. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very attentive and knowledgeable
I was very pleased with the service. It was prompt and the gentleman was very knowledgeable. I even purchased new floor mats that to my surprise were the same price as online
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Volkswagen Kennesaw as your first choice for service!
Jim Ellis was a different type of car buying experience..
From the first moment that we were introduced to our salesperson, Jim, our experience at Jim Ellis was professional, not pushy, transparent, and informative. To the extent you can enjoy a car buying experience, we enjoyed ours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Joe, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Fast and Professional Service
I forgot my appointment time but their service center still made time for me later in the day. I brought my car in and my service was completed quickly and with the utmost of professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope you have a great day!
Satisfied Customer
This dealership provides excellent service!!! I would highly recommend them- Demarkus Tate is extremely professional!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lavida, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know! Take care!