In September 2018, I purchased a 2009 Ford F-150 from Autospot. The price was great as it was well below market value and I was even able to negotiate... a little lower with their sales rep Randy. However, this led to my discovery of terrible customer service as Dave who manages Autospot apparently was not happy about the price drop approved by Randy. When I returned to get the truck after loan approval two days later, Dave brought the truck to me out in the parking lot. This was my first time meeting him. He got out of the truck, proceeded to tell me that the gas door spring was broken so it would not close and then walked away. No hand shake, no congrats, no thank you. I was disappointed as I was expecting some gratitude and not his passive treatment along with telling me there is already an issue unknown to me about the truck that he should’ve just fixed. There is more. My wife followed me home and noticed an issue with the rear passenger tail light so when I got home I called Dave to ask about getting it replaced. All he did was look up prices of this tail light assembly on eBay and told me what the price was, end of conversation. 3 days later I take the truck to my local auto repair shop for a detailed inspection because now I’m worried about all quality related to Autospot Sales. There were some issues but nothing too concerning except for a bad AC blower motor and a broken coil spring in the front suspension. I called Dave again that day to discuss the broken coil spring because that is a safety issue and definitely should be taken care of as it should not have been for sale with a broken coil spring. Dave proceeded to tell me that it is not covered under the warranty of the truck and he is reluctant to fix anything because he is unhappy about Randy dropping the price further for the truck because now he lost money. At that moment I truly knew I made a mistake going to Autospot Sales. Who tells their customer something like that? If he had an issue with a business transaction made by one of his employees then he should take that up with his said employee, not the paying customer. That is highly unprofessional behavior. I went to Autospot because they are on Car Gurus which is a used car site known for featuring reputable car sales companies. Overall, Dave still refuses to fix the coil spring or has not acknowledged that he was wrong for his mistreatment of me as a buying customer. He did however offer to buy the truck back from me if I am unhappy. I am not sure if I’m supposed to feel appreciation for his offer but I chose to keep the truck. I even gave him an opportunity to make this right so I didn’t have to write this review. Sadly, I received nothing else from him. Maybe we will see a reply to this review from Dave which I’m sure will be the opposite of how he treated me and this situation. I really hope I don’t find anything else wrong with the truck that is covered under warranty as this will be awkward and I’m not really sure that I trust anything at this point. Good luck future Autospot Sales customers!
Extremely poor customer service. These are action purchased cars from out of state. So when making a purchase its a roll of the dice.
Had been shopping for a car for awhile and was so happy to have found this place. Bought car at very fair price. Shortly after buying alternator went out.... They fixed with new one and finished it very same day. My mom went here shortly after and bought car for my daughter. We both extremely satisfied. Will shop here again when ready for another car.
Not friendly and haven't heard anything good about these guys or their reputation.
In April, 2014 I purchased a 2007 Lexus RX350 from Dave Jett at Autospot, 895 E. Franklin St., Centerville, OH. 45459. After delivery we discovered an... oil leak which we thought was from the power steering unit. This was replaced under a one time guarantee policy that came with the purchase. Later it was diagnosed to come from an engine gasket. When I discovered this problem I called Dave and he told me to take the car to his shop and he would take care of it. The repair was very labor intensive requiring the engine be taken out. In the process, the water pump was found to be leaking and he replaced it with an authentic Lexus unit. All of this was completed free of charge!!!` Dave and his company (Autospot Car Sales and Collision Repair) handled this situation with amazing professionalism. His company's standard of business ethics and honesty amazed us!!!!
I recently purchased a 2007 Honda Odyssey from Dave at AutoSpot. He and his entire staff went above and beyond to ensure that I was happy with the vehicle... and that the process was seamless. When I came to pick up my vehicle, it was spotless, looking and smelling just like a new car! I would highly recommend this dealer to anyone who is looking for a good used car and excellent customer service!!