McLarty Daniel Chrysler Dodge Jeep Ram Fiat of Springdale

Poor communication. Every time I talk to someone they will get back to me, no one ever gets back to me.

Just purchase new ram and the experience was the best we have ever had . Alexis Cruz took care of us like we were his family . They know their stuff and it shows . I'm 64 years old and have bought a lot of cars wish all of them had been this great. From the top person on down we THANK ALL OF YOU

Worst customer service I've ever had. I bought a vehicle in Dec 2023, I paid it off early in April of 2025. During the purchase I also got a GAP policy, it took weeks after paying off my vehicle to get a response from the dealership that I needed to come sign paperwork. I did so, and never saw my GAP refund. I followed up for weeks and never got a response. I finally was able to get the Finance Manager to respond and he said I never signed the paperwork, I argued that I drove over and signed it in person and described the person that helped me. He said well "it's not in your file.." he emailed me the same forms that I had already filled out and signed and said I'd see something in a few weeks. That was 6+ weeks ago, nothing and he's not returning my messages yet again. BUYER BE WARE!!!

Superior, service!! Billy and Yan were wonderful to work with. Helpful and attentive. 100% recommend!!

Purchased the vehicle, believed we got a good value. Vehicle broke down the next day and per computer analysis, vehicle had flags for nearly all of the 30 days prior to purchase. Vehicle ended up in shop at another dealership for a week. Did not enjoy our interaction with the financing manager- high pressure and shame tactics used. Incomplete documentation of terms and conditions provided at purchase. Had to ask FOUR times post purchase to receive a response and the missing pages. I hope the vehicle is in fact reliable. Again, felt like initially we got a good value, but experience in the 8 days afterward left much to be desired. Vehicle also provided to us with the gas tank on empty. Salesman Franklin responsive. Would not purchase from this dealership in the future because of the customer experience.

Came into town for my grandma funeral and my truck(2024 Dodge 2500 30,000 miles) started acting up so I limped into the dealership and asked them to run a diagnostic test and was told since I didn’t have an appointment they couldn’t help me and to take it down the road. They couldn’t take 2 min out of there day to run a test that takes seconds to do to let me know what was wrong with my vehicle while there were three employees just sitting around looking at each other. Worst customer service I’ve ever experienced in my life and do not recommend doing business with these people or that dealership!!!!!!!!

Bought a used Dodge ram 1500,notice a few oil leaks have warranty I purchased this warranty to cover powertrain , now I'll back up truck need tires,brakes when u hit the peddle the vehicle felt like it was falling a part,I put out $700.for tires ,another $ 129.00,for a front end alignment now I have to put out $1300.00 for an oil cooler ,now back.to.the warranty,GUESS WAS NOT COVERED,,oil cooler,i only had this truck since Oct of last yr i would never go back,an If you do ,.GOOD LUCK,

Sucky Service, Terrible Customer Service, They were very helpful during buying process but once the papers are signed the customer service is non existent!!!!

They give you pennies for your trade. They waste your time by standing by their manager deciding how they can trick you more. They add on more costs with insurances you don’t need. They hope you don’t read the paperwork and sign. They promise to fix things early on in the deal until it comes time to sign then they aren’t there. They force you in to financing longer than you want so they can make even more money.

Took my car in for oil change & tire rotation. Was told would take an hour to hour 15 minutes. Went to check status at 1 hour 40 minutes and was told they had not even started because they locked keys in car. xxxx poor service