Webb Chevy Plainfield

We bought our 2023 Tahoe there new in July 2023 along with a service contract to cover oil changes and tire rotations. We have had. Issues with their service department off and on since then, including the fact that they have repeatedly tried to charge us until I remind them of the service contract each time which is in their computer system! On September 29, 2025 they performed recall service on our vehicle regarding the 6.2 V-8 engine which required changing the oil to OW40 and all future oil changes. Our service contract has expired so today we had a local business change our oil. Imagine my shock when I pulled my last two Repair Orders from Webb’s to show them what type of oil was needed and I see that Webb’s had gone back to using OW20! When the recall was completed they were required to place a green cap on the engine to remind them to use OW40. The cap is there but they ignored it and used the cheaper incorrect OW20. DO NOT TRUST THEM TO SERVICE YOUR VEHICLE!!

Jimmy and his team did a great job very good description of the vehicle quit no xx service satisfaction with vehicle and customer service was great. Jimmy did a great job on not adding unwanted services. He was very professional and help get me in and out quickly, good job good place to buy. Vehicle.

Michael was incredibly kind and welcoming from start to finish. He truly listened, making my wife and me feel like he wasn't selling to us—he was selling for us. If you want a salesperson with a calmer demeanor who doesn't make you feel on-guard, look no further.

Michael, Patrick, and the entire team at Webb Chevy in Plainfield truly delivered an outstanding experience from start to finish. Not only were they able to get me into the exact vehicle I was looking for, but they made the entire process smooth, efficient, and comfortable. Everyone I interacted with was professional, polite, and genuinely helpful, which made a big difference compared to the typical dealership experience. There was no pressure, just clear communication and a focus on getting things done the right way. I’m loving my new vehicle so far and really appreciate how easy they made everything. I’ll absolutely be reaching out to Webb Chevy again when it’s time for my next vehicle. Thank you to the whole team!

Sergio was very knowledgeable and pleasant to work with. He researched the right car for us. We would definitely work with him again.

It was a pleasure buying a new Silverado from Jim and Will Webb Chevrolet in Plainfield.

They were very accommodating and knowledgeable. A pleasure to work with. We would definitely recommend them to friends looking to purchase a car.

Easy to deal with and every body we interfaced with was very professional. Would buy another vehicle from them.

10/10 great service and excellent customer service! Would 100% recommend and would buy from again!

I came in with the idea of trading in my car and getting a trax. Both Ryan and Jim were so welcoming with great customer service! They remembered me from an internet inquiry I had reached out to them about. I gave Jim an idea of what I wanted but also let him know what else I was interested in looking at. They were so helpful and let me test drive 2 different cars. Very hospitable, making sure I helped myself to the variety of complimentary drinks available. Very smooth process. Rich in finance was also very helpful in answering any questions I had. Overall an amazing experience. It felt amazing, being able to share the excitement with Ryan, Jim, and Rich, they were extremely proud, and so happy for me! Such a great team!