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Reviews

Average Ratings

4.6
Average based on 43 reviews.
  • Webb Chevrolet Plainfield

    The employees at this dealership provide excellent customer service. Keep up the good work!

    Dealer Response

    Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and we're glad that our team was able...


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    The employees at this dealership provide excellent customer service. Keep up the good work!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and we're glad that our team was able to show you what we strive to deliver. We look forward to working with you again. Customer Care Team | Webb Chevy Plainfield | 815-267-5142


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  • Great service

    As Michael said it was the best car buying experience I've ever had. Daryl was a great salesman and Jason was the best financing experience I've e...

    Dealer Response

    Thank you for leaving us this wonderful review, Sandra! We are very happy to hear that our staff could be so helpful with your purchase. We greatl...


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    As Michael said it was the best car buying experience I've ever had. Daryl was a great salesman and Jason was the best financing experience I've ever had. Bill too.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this wonderful review, Sandra! We are very happy to hear that our staff could be so helpful with your purchase. We greatly appreciate your business and look forward to seeing you on your next visit. Best, Customer Care Team | Webb Chevy Plainfield | 815-267-5142


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  • Great service and excellent workmanship

    The quick service and excellent repair work on my left rear tire , which had a nail and slow leak.

    Dealer Response

    We appreciate your kind words, Micahel. We are glad that we could get your car fixed up and back in good running order. If there is anything more ...


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    The quick service and excellent repair work on my left rear tire , which had a nail and slow leak.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your kind words, Micahel. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again anytime! Best, Customer Care Team | Webb Chevy Plainfield | 815-267-5142


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  • Great time buying car

    Jerry Doig was great Helped me out to purchase new car love my Malibu ¿¿¿

    Dealer Response

    Thank you for your outstanding rating, Lynelle. If there is any automotive need we can help you with in the future, don't hesitate in contacting u...


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    Jerry Doig was great Helped me out to purchase new car love my Malibu ¿¿¿

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your outstanding rating, Lynelle. If there is any automotive need we can help you with in the future, don't hesitate in contacting us. Enjoy your new Malibu! Best, Customer Care Team | Webb Chevy Plainfield | 815-267-5142


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  • Courtesy Call

    I am very pleased with the service your dealership provided for me and my husband. My car has On-Star and they notified me about my car needing a...

    Dealer Response

    Thanks so much for the nice review, Teresa! We really appreciate this feedback. We pride ourselves on offering high quality customer service, and ...


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    I am very pleased with the service your dealership provided for me and my husband. My car has On-Star and they notified me about my car needing a check-up and oil change. Well, I was so busy the day On-Star notified me and forgot about making an appointment with you. So days went by. I would have forgotten if it wasn't for your customer service. Your employees gave me a courtesy call and told me that On-Star had contacted them that my car was in need of maintenance service. I so appreciated it ! My car had only 3% oil life. The outcome could have been disastrous if it wasn't for your customer service! Thank you so much!!! Please thank all who were involved in helping me get my car checked!! Sincerely, Mrs, Teresa Ziolkowski

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks so much for the nice review, Teresa! We really appreciate this feedback. We pride ourselves on offering high quality customer service, and we're glad we were able to take care of you. It was our pleasure. Webb Chevy Customer Care | customercare@webbcars.com


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  • Return Buyer

    Jim Ceci is an exceptional salesman. He helped us in Oct. 2015 to purchase a 2016 Chevy Cruize suitable for our son's first auto loan and made sur...

    Dealer Response

    Thank you for leaving us this great review, Tina. We are very happy to hear that Jim could provide you with a second car buying experience that wa...


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    Jim Ceci is an exceptional salesman. He helped us in Oct. 2015 to purchase a 2016 Chevy Cruize suitable for our son's first auto loan and made sure that we were driving away with a great car, including warranty and maintenance plan for our piece of mind. We returned last week (June 2016) and Jim patiently worked with us as we test drove a 2015 Malibu, a 2016 Chevy Cruize, and a 2016 Chevy Camero. After hours of comparing pricing and financing, we chose the Camero ( of course ??). Both experiences were friendly and compassionate to our needs. And Jim was there to get us set up with our trial on star and followed up with us over the next week to answer questions for us. Overall, great service and knowledgeable. We'll be returning for future purchases and services.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Tina. We are very happy to hear that Jim could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Candace Carrasco | Customer Experience Manager | Candace@WebbChevy.com | 708-761-2032


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  • 10/10, would recommend.

    This was my first experience with buying a car, so I was a little hesitant. Erick Barraza and the rest of the Webb Chevrolet Plainfield team were ...

    Dealer Response

    It was a pleasure to read about your first buying experience working with Erick. Congratulations on your new car! Our top priority is delivering i...


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    This was my first experience with buying a car, so I was a little hesitant. Erick Barraza and the rest of the Webb Chevrolet Plainfield team were very friendly, helpful, and professional. They made sure to explain all aspects of the vehicle I was interested in, and always made sure that neither I nor my parents had any questions or concerns. I've had my car for a little over a month now and I couldn't be happier! Since purchasing it, Erick was sure to follow up with me to make sure I was still satisfied with my vehicle. It's so nice to know that Webb Chevy really cares about their customers and wants to be there for them if there's any need. I would definitely recommend this dealership to anyone looking for a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was a pleasure to read about your first buying experience working with Erick. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace. It's delightful to know that we were able to provide you with friendly, helpful, and professional service experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Candace Carrasco | Customer Experience Manager | Candace@WebbChevy.com | 708-761-2032


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  • Completely satisfied!!

    I cannot thank Erik and the entire staff at Webb enough for my beautiful new Cruz. Erik and his team went above and beyond to get me an incredible...

    Dealer Response

    Rudy, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Erik and the e...


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    I cannot thank Erik and the entire staff at Webb enough for my beautiful new Cruz. Erik and his team went above and beyond to get me an incredible deal and I learned so much more about buying a car that I had missed out on before. I'm young and have had bad experiences in the past but I never once felt like I was "just another car" to them. They really helped me to understand what I getting myself into.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Rudy, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Erik and the entire staff were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Candace Carrasco | Customer Experience Manager | Candace@WebbChevy.com | 708-761-2032


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  • The magic is gone!

    While the repairs were done well, the customer service was lacking compared to my previous experiences with Webb Chevy. No one went through what h...

    Dealer Response

    Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments w...


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    While the repairs were done well, the customer service was lacking compared to my previous experiences with Webb Chevy. No one went through what had been done with me, the cashier was preoccupied & indifferent, the car was not washed & had a big gummy streak on the windshield & my bluetooth was disconnected & not returned to it's original state. While I had been promised that it would take one to one & 1/2 days when it took longer I would have appreciated a phone call to update me on the situation. Disappointed considering how stellar they had been when I purchased my car.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Candace Carrasco | Customer Experience Manager | Candace@WebbChevy.com | 708-761-2032


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  • Car buying

    I recently bought a car at Webb and it was the best car buying experience I have ever had!! I was lucky enough to have Marlon as my salesman who w...

    Dealer Response

    Thank you for your review and business as a customer, Julie. It is our goal to provide our customers with the kind of excellent service you descri...


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    I recently bought a car at Webb and it was the best car buying experience I have ever had!! I was lucky enough to have Marlon as my salesman who was so kind, applied no pressure, but was able to answer all my questions and worked with me to get a great deal! Donna was also a blast! Never had so much fun financing a car and was able to get me a lower interest rate than originally quoted! Will definitely be back at the end of the year for my next car !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review and business as a customer, Julie. It is our goal to provide our customers with the kind of excellent service you described and we're glad Marlon achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Candace Carrasco | Customer Experience Manager | Candace@WebbChevy.com | 708-761-2032


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