Reviews
Horrible experience
Lied to me about condition of vehicle Claimed that the Video entertainment system was working but upon testing it did not work at all. They refused to look at the issue or help correct it.... Would not recommend buying a used vehicle from here.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service
Despite not having an appointment and walking in on a very busy Saturday afternoon, Brandan gave us great personalized service and helped us find the perfect car for our needs at the price we wanted to pay. We couldn't have asked for a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lied to me about condition of vehicle and refused to fix it
I returned the vehicle the next day and they refused to spend anytime resolving the problem. Claimed vehicle was working flawlessly but that was a lie. Do not trust the sales team KURT especially
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Easy in Easy Out
I was interested in the Volvo S60. Tre was very knowledgeable in showing us the features of the cars and various cars they had in stock. After a thorough test drive, we reached a fair deal. As we were in a bit of hurry, the Finance Team moved us through the paperwork quickly. Finally, Joe did a great job of showing us all of the features of our new S60.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Used XC90
Overall I am very happy with my XC90. Unfortunately, I was disappointed in the end with how the overall process was handled through clear understanding of the deal, titling, and required inspections which weren't taken care upon purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
My New Journey
My experience began with Joe's warm smile; Brandan's rambunctious go get it personality. They were attentive caring and such gentlemen. Brandan cleaned my truck of over 10 years with me in my new Volvo. Dave is such a joy and the other's name's I do not know.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your business and the review. We're glad you had such a great experience with our staff.
Very Helpful and Prodfessional
Alen and Scott could not have been more helpful and professional. I came back to Dean Team Volvo because of the service department and now I have people to count on in the car sales department as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service!
Excellent customer service, probably the best I have ever encountered in the purchase of a vehicle. There is no doubt that when it's time to purchase my next Volvo, I will return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great salespeople
Great folks at this dealership. I had zero complaints with anything; I wanted to be put in a car and they put me in one as fast and effortlessly as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2017 XC90
We had a great experience with Dean Team Volvo of Brentwood. Our Sales Team was great; Kurt responded to my online inquiry very quickly, he was very good to work with. Scott was no nonsense and got us where we wanted to be, Dave closed the deal with Finance and Joe handled explaining in detail how everything works in the XC90. We are very pleased and excited. We would recommend the Dean Team Volvo to anyone in the market for a Volvo.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
