Reviews
The Dean Team Volvo service team were fantastic!
The Dean Team Volvo service team were fantastic! The service started by email several days before our arrival. When we arrived Fred Williams greeted us with a huge enthusiastic smile. His energy and concern were evident. He got me a great deal. Thank you so much to the team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear our team and Fred gave you that warm welcome! Thank you for choosing Volvo Cars St. Louis and for sharing your experience. We look forward to seeing you again!
have purchased a 2019 Toyota Tacoma TRD with a 6-foot bed
have purchased a 2019 Toyota Tacoma TRD with a 6-foot bed and 22,000 miles. I would like to extend my appreciation to Wes Gallegos DeanTeam Volvo, Brian in finance, and Fred in sales for their exceptional service. The paperwork was efficiently completed over the phone and at my location, providing a VIP experience. Fred and in sales helped with delivery.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congrats on your 2019 Toyota Tacoma TRD, catwelsh! We’re thrilled to hear that Wes, Fred, and Brian made your experience smooth and enjoyable at Volvo Cars St. Louis. Safe travels, and thanks for choosing us!
Salesperson Fred Williams did a fantastic job with
Salesperson Fred Williams did a fantastic job with assisting and selling me a JAG! If you need a volvo or any other car used or new, see Brother F. Williams.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Keith, we're delighted to hear that Fred provided such excellent assistance at Volvo Cars St. Louis! Enjoy your new ride and thanks for the recommendation!
Wonderful thank you Fred Willams and team for the
Wonderful thank you Fred Willams and team for the amazing experience ❤️❤️,Im so greatful you guys are wonderful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nickcole, we're delighted to hear that Fred and our team at Volvo Cars St. Louis provided you with an amazing experience! Thank you for your kind words and support!
They will not answer all my questions regarding the
They will not answer all my questions regarding the vehicle I contacted them about. They'vs had the car for awhile now and I had some simple questions theyre not answering. Makes me shy of doing business with them, like they're hiding something regarding the vehicle.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I have had nothing but good experiences with Dean Team
I have had nothing but good experiences with Dean Team Volvo in Maplewood. I took my last car there for years for service. Yesterday I bought a 2022 S60, dealing with Fred Williams. We had a pleasant time test driving and negotiating a fair price. I will continue to do business with the.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sharon, we're delighted to hear about your positive experiences with Fred and the team at Volvo Cars St. Louis! Thank you for choosing us again, and we hope you enjoy every moment in your new 2022 S60!
Fred Williams at Dean Team Volvo is the absolute man!
Fred Williams at Dean Team Volvo is the absolute man! Seriously, this guy knows his stuff. I was clueless about cars, but he broke everything down in a way I could understand. He helped me find the perfect Volvo without any pressure. Super chill and easy to talk to. If you're looking for a new car, do yourself a favor and see Fred!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the awesome review! We're delighted to hear that Fred made your experience at Volvo Cars St. Louis so positive and informative. Enjoy your new Volvo, and feel free to reach out if you need anything else!
I have regretted going here from the day I bought my car
I have regretted going here from the day I bought my car from them. I was lied to by the salesman, by the finance person, by the service tech and service manager on multiple occasions about serval things. She said she wouldn’t run my credit since I had been pre approved by my bank and was just shopping around. I had a TON of inquiries immediately and felt very pressured into getting a car from her because there were so many inquiries. I told them I only had an allotted amount of time today and would return and they promised I would be out in plenty of time. I ended up over two hours late for work. I mentioned the wavy tint to the salesman and he says “it’s supposed be like that”. Guess what’s peeling all around? I should have trusted my gut because every step of the way has been a disaster. There are either some very shady business practices going on here or it’s where all of the incompetent people that were fired from other car dealers have collectively decided to work. My car was used, but a 35k purchase is not a small purchase for me. They treat you like you just made a $9.99 purchase, no big deal, get over it. Whenever I walk into the service shop no one has ever looked up or acknowledged our presence. BUT THIS….They tried to charge me $400 for diagnosing and replacing a battery was not bad that was “my responsibility” before they would do any of my warranty work. I knew the battery wasn’t bad, we tested it ourselves and also at Autozone, so we bought a new one and installed it ourselves just to get them to do the work, fully intending to return it to the store after the work was complete (because again, it was a good battery). They then cleared the warranty work. When it was finally done, I got a message that they had accidentally replaced my battery with their “premium” battery and my new cheap Walmart battery had been discarded! But how did they accidentally do it if they wouldn’t touch my alternator until the battery was replaced?! But don’t worry about it because their battery they’re giving me is a better battery. But now I don’t have mine to return? After a bunch of back and forth with the service manager, he finally agreed to give me the price of my battery off of the bill. My spouse also asked them to top off our tank for the inconvenience which they reluctantly did do. But then we got home….. and it was still our Walmart battery! So I don’t know if there is a battery missing from your inventory, but I don’t have it. Also fyi, I put my old “bad” battery back in that same day and have been driving on it since you replaced the alternator with no battery trouble…for two months. Another heads up, they sell you a warranty that only covers partial labor. The warranty covers $160 per labor hour but they charge more ($190 i think he said) and you have to get it fixed there. So even if you JUST spend 35k and they lied about what was wrong with it, you STILL HAVE TO PAY TO FIX IT!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
As stated on previous social platforms. We apologize we were unable to stand up to the customers' expectations.
Second timer buying a car from Paul and can’t say enough
Second timer buying a car from Paul and can’t say enough good things. Was a seamless process and he was awesome every step of the way! I will definitely be coming back in the future!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ian, it's fantastic to know that Paul was able to find the perfect vehicle for you once again at Volvo Cars St. Louis! We appreciate your trust and loyalty over the years. Enjoy your new ride!
Just purchased a 2020 Acura MDX from the Dealership and
Just purchased a 2020 Acura MDX from the Dealership and Fred Williams was absolutely amazing to work with. He made the trade-in process easy and quick and then explained all the sale pricing in a super easy way to understand!! Shelby in Finance did a great job and made the process super quick. It was probably the fastest car purchase that I've ever had in 60 years of buying and selling cars. Great Job from the Dean Team!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kevin, it's fantastic to know that Fred and Shelby made your car-buying experience at Volvo Cars St. Louis a breeze! We appreciate the kind words about our team. Enjoy your new vehicle!