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Piedmont Chrysler Jeep Dodge RAM

(78 reviews)
Visit Piedmont Chrysler Jeep Dodge RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (864) 642-4124 (864) 642-4124
Used (864) 642-4120 (864) 642-4120
Service (864) 642-4304 (864) 642-4304

Reviews

(78 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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looking for a used but dealer made it brand new !

We were actually shopping for a used car and drove off with a brand new Dodge Challenger. The deal that was offered for new over used could not be better. Jonathan Morphew our sales representative & Lance the sales manager went above and beyond to ensure a great deal. Happy customer-Happy Wife. Happy Life ! Highly recommend Piedmont Chrysler Jeep Dodge! Planning a return visit for a new truck for myself. The 4 star and not 5 on facilities was it was warm inside the building due to the large picture windows.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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3rd times a charm

Mike was great! The staff went above and beyond to make sure I knew what was going on in the process and I was able to drive away in the car I wanted! I would definitely buy from them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easy process

Follow up was quick. Michael was in top of it and called the very next morning after my 1am inquiry about the Dodge Challenger RT. I drove 2.5hrs from GA to SC with cash in hand to make the purchase. Chris met with me to show me all the bells and whistles and to seal the deal. It was really cool that he took the time out to show me how to work the system. The Sales Manager needed to relax.... he's a bit tight! But because I already had my form of payment , I didn't have to spend much time with him. Very nice and welcoming team. I enjoyed the 1.5hrs I spent with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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LIARS

Jonathan in sales and the staff that supported his lies are all crooks! We will do everything in our power to provide the worse word of mouth advertisement for this company going forward. I will provide a little back ground to our story....We looked at a car online and then received a call from Jonathan regarding the car. We told him we were interested. We negotiated a price and he worked with us and our bank to get the paperwork started. He stated he would hold the car until Sat. then all of a sudden the car was sold on Thurs. evening. However, we are into the next week and what do you know, the car is still for sale. So it's clear that Jonathan and the finance department didn't find our money good enough for this vehicle. I'm not really sure what we did to get this kind of treatment but it's unnecessary. We have bought three other vehicles from Stateline Chrysler Jeep Dodge Ram in Fort Mill, SC and never had any issues. We had an approved loan to move forward with the purchase. There were no issues with us buying the car other than the company themselves deciding our money wasn't good enough.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Hello Ricky and Kim, Thank you for allowing us the chance to earn your business. We would of loved the opportunity to sell you the car you were interested in and we can assure you that we would have done everything in our power to help you get into a newer ride. At Piedmont Automotive, both the Honda and Chrysler Jeep Dodge Ram stores share the same used car inventory. Before you had a chance to drive down and purchase the vehicle, another customer at our sister store, Piedmont Honda, came in and purchased the car. To save you the drive, we made sure to call you and let you know. You may still have seen the car advertised online a few days later as it can take a little while longer to fully complete the inter-company transaction on our end which removes the vehicle from our inventory, our website, and 3rd party listing sites. We are more than happy to help you find another vehicle that will meet you needs that falls within your budget. If you still have any concerns or would like to discuss this further, please feel free to give us a call at 864-332-4848. Sincerely, Lance Cahill General Sales Manage

Great Service

This is the 2nd time I have taken my 2015 Jeep Patriot for routine maintenance. Also, this is my first Jeep. The staff at Piedmont are very attentive, efficient, and knowledgeable. I will certainly recommend this dealership and service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A great experience!

We love our new Ram 1500 and cannot say enough about the customer service at Piedmont CDJ! Our sales associate, Mark, the finance department and managers, Lynn and Jon were all wonderful, knowledgeable, respectful and patient as we asked question after question. It is true - they definitely treat you like family! Thank you Piedmont CDJ! The Stewarts

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience we've ever had purchasing a car!

Our salesperson was Chris Merritt. Chris did an excellent job in locating exactly the car we wanted. He was very knowledgeable and personable and made us feel comfortable with our purchase. 5 being the highest in rating, I would give him a 6, because he went above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Relaxed - no pressure or hype.

I started my search looking for a used Dodge Challenger. Since this model is very popular, used ones are quite pricey. After test driving an R/T with the 6-speed at Piedmont, I knew this was on my short list. I spent another month looking at other cars, including German sporty cars. I owned a Dodge Ram back in the 90's, and knew with regular maintenance they hold up fine. Wasn't sure about the cost of maintenance with an import. I checked the inventory at other Dodge dealers, and saw one I was interested in at another dealer that was close. When I pulled into the parking lot there were several salesmen who put out there cigarettes and came rushing towards me. I felt like bait in a shark tank. I didn't even get out of my car - I simply pulled away. Later, I saw one that met my criteria on Cars.com and my family and I went back to Piedmont. They worked up a very fair price - only a little more than a used model and with the benefits of knowing I had a full factory warranty, and no question about the service and maintenance history. Upon closer inspection of my choice, my wife noticed a very small door ding, and a couple areas where the clear coat was scratched from customers leaning on the fenders. Piedmont agreed to have the vehicle professionally touched up and ready just after the weekend, at which time we could initiate the buying process. No pressure to buy the vehicle first. So, my family and I went to lunch. We had seen an upscale model (the R/T Plus with the Shaker hood) and my wife suggested we buy it instead of waiting. I seized the opportunity (before she had a change of heart) and we went back and worked up a very fair deal on the purchase of this more luxurious vehicle. They detailed and fueled the vehicle while we were going through the buying process and about an hour later, I was on the way home driving a shiny brand new Dodge Challenger R/T Plus Shaker (that's a mouthful there). Chris Merritt was a pleasure to work with. A true professional who was honest and made sure he understood my vehicle wants and needs before working up a deal. He made sure I was aware of all available incentives and discounts only after I was certain I found my car. I never felt intimidated asking questions or going through the buying process. He spent quite a bit of time showing me how to set up all the controls and features to my liking, and believe me, this car has a lot of controls and features. At this time I would recommend them highly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for allowing us to earn your business and congratulations on putting one sweet Challenger in your driveway!

Not very organized

There were a couple times when the dealers information wasnt exactly what was posted on the website or the Carfax. The salesman was friendly but had to keep going back to get more information. In the end, he discovered the vehicle was on firm hold against sale so we had all wasted a lot of time.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Sir or Ma'am, We appreciate you taking the tie to give us your feedback. We apologize about the confusion on this vehicle you were interested in. It was not properly marked on our inventory sheets but we have since corrected the issue. Thank you very much for bringing this to our attention and for allowing us the chance to earn your business. If there is anything we can help you with regarding your future car buying needs, please do not hesitate to call us! Regards, Lance Cahill General Sales Manager

Employee assisstance

.Excellent help from Francisco Zuniga. I needed service on my 05 Town and Country involving ordering parts. Francisco organized this very well. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.