Reviews
Great people to work with.
Great people to work with. Very professional and knowledgeable as to what you need in your vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Took car in and it was returned fixed the next day.
Took car in and it was returned fixed the next day. Loaner car made it easy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic service- super efficient!
Fantastic service- super efficient! Customer service was top notch! Would recommend this dealer to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic service- super efficient! Customer service was top notch! Would recommend this dealer to anyone!
We recommend Basil
We appreciated the friendliness and professionalism of all the sales team. We found the car we wanted. The team made process of buying a car very smooth
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rachel Keenan a first rate asset for dealership
Salesman Steve P and his assistant Rachel Keenan worked so hard to help/please us that I am extremely happy (especially Rachel) Their professionalism was always on display.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael! We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you! We hope you have a wonderful Holiday!
Madison Davidson
Madison Davidson was great to work with! She was a true professional that I would highly recommend to anyone! There was a discrepancy on the final figures in the finance office and she handled it top notch, although the F & I manager, Mike did not. My experience is still very positive due to Madison! Mike should learn something from her, as if he handled everything for me, I would have absolutely walked away due to his extreme unprofessionalism. I am giving all 5 stars for Madison, if I were rating Mike in F & I, I would not even give him 1 star.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!
Do not use Robert basil for service
Took my truck in for warranty service asked for an oil change while they had it. Picked up the truck they put a big dent in the driver door three months later they still won?t fix it. Also, went to another location for additional service and found they stole/lost my oil filler cap. How do you do an oil change and not replace the oil cap when your finished???? The most basic part of the whole procedure. Who should be responsible for for engine failure do to excessive dirt getting into the engine from the cap not being put on. Clearly a bunch of amateurs working at this facility who shouldn?t be there without someone looking over their shoulder to verify work. DO NOT USE THEM FOR SERVICE!!!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Craig, We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at: pdelia@robertbasilcars.com
Worst car buying experience of my life, sold me a car
Worst car buying experience of my life, sold me a car with an engine recall of which I was not informed and after 3 month lemon law they took absolutely no responsibility for selling me a car that was totally shot. It’s now dead in my driveway and I still owe money on it, missed the recall window thanks to dishonest practices that seem to be the norm here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Feel free to contact us at basilcares@robertbasilcars.com for any further comments.
Great people and service.
Great people and service. Thank you Nick!! I really love my new vehicle. I would recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for you review!
Beautiful store sales staff knowledgeable and courteous
Beautiful store sales staff knowledgeable and courteous service excellent efficient concierge service very helpful how ever car was delivered not washed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you had such a positive experience with our team! We are very sorry to hear about the car not being washed upon delivery.... We will be more mindful in the future. Please don't hesitate to reach out if there's anything additional we can do for you!