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Brentwood Auto Brokers

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Too many issues

I purchased a very expensive vehicle recently. Within the first few days I received a flat tire and there was no key for the wheel locks so I was forced to tow the vehicle to the nearest dealership which was exceedingly expensive. Then, after only having the vehicle 10 days the vehicle was found to have a coolant leak and other expensive drivetrain issues. None of these issues were disclosed to me and when I reached out to my sales rep, her response was and I quote “ Those are not things that we were aware of, we always highly recommend our clients purchase an extended warranty.” For the price I paid for this vehicle I am extremely disappointed by the dealer’s unwillingness to help even a little. I do not recommend.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Infinity qx60

Worst place I've ever dealt with. They had all my paperwork completed we had been working on for 4 days. I sold my car and had everything arranged. They never told I would be in danger of losing it. As I was driving in to buy it, they decided to sell it to some walk in couple as I was walking in. I was heartbroken, without a car and in shock. Dont EVER buy from them. Most disloyal company I've ever dealt with. I wouldn't buy a car if they sold it to me 80 percent off. I wouldn't trust a word they say.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Don’t trust. Sold car out from under me

Talked to salesman for two days on car. Called before I left drove 3-1/2 hours to find out cars already been sold. Liars try to switch cars and sale you something else. Don’t deal with. Other cars they own are rough. Paint work etc

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Sold car before I arrived

I spoke with a salesman before leaving home 3-1/2 hrs drive y set to arrive and vehicle was sold. Old bait and switch deal. Most cars are rough with paintwork and dirty inside. Stay away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My experience buying a car

Great place to put purchase a car. Brett Black was excellent. Led me through the process quickly and professionally. Had the car I was looking for very reasonably priced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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BEST EVER!!!

I had such a great experience purchasing my car from Brentwood Auto Brokers! Their indoor facility (show room) is amazing! Their customer service was outstanding and they showed that they really cared about my needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nicest people, Amazing Facility

From the moment we put in the inquiry, to the moment we walked into their HUGE indoor showroom, the experience was nothing short of AMAZING! They must have had several hundreds of Mercedes, BMW, Lexus and Land Rovers on display! They have no haggle policy that we preferred and very transparent in regards to every dollar you are paying. Cars are in immaculate condition and staff is very patient and not pushy. The very idea of what people look for in a dealership! We absolutely love our car and will be back for all of our future car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing selection of high end vehicles

Amazing indoor facility with a wide selection of high end vehicles! Everyone was extremely helpful and went out of their way to accommodate us. Second to none waiting area with fancy snacks and chocolate. They even have kids play area and pet friendly. A must place to visit when shopping for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No Gimmicks, Great Price from the start

Enjoyed the experience! No gimmicks and best price from the start. My kind of shopping. Would not hesitate recommending these guys to friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Erica for your review! So glad you enjoyed your experience with us.

Great Indoor Facility, Very Friendly Staff!

Wife and I loved our experience buying from these guys! Very knowledgeable staff, pleasant environment and professional management throughout the process. W will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate the review Diana! Looking forward to working with you in the future!