Garber Buick GMC

I have used car Buick GMC to have my GMC Sierra serviced. The last time I was there in April, I was very disappointed. I brought my truck in to be repaired and they said that they could not find anything wrong. I eventually found another dealership and they repaired the problem. It was the fuel pump module. Why couldn't they find it? They told me to pick it up it, could not find the problem. When there was a problem and my battery kept getting run down. Only good thing that happened was that there was no charge.

My experience as a veteran was extremely stressful. The sales rep asked too many questions regarding SS #, passwords to ID.me, and GMC rewards for my comfort. I did not believe my information would be secured and not end up on the Dark Web. Wrote note to the General Manager who does not seem to have the time to respond to customer's concerns. All the dealership seems to be concerned about is a report going into General Motors. He doesn't seem to be concerned about the customer right in front of him. I would not recommend any veteran dealing with this dealership going forward.

VETERAN COMMUNITY — PLEASE BE AWARE. Extremely dishonest and frustrating experience. The salesperson was arrogant from the start and repeatedly bragged about being the “top saleswoman,” showing zero regard for my situation or the fact that this deal was done in December. We agreed on a price for the vehicle, and only after that agreement was made, the dealership removed my loyalty credits and falsely presented them as dealer savings. I later discovered that money was mine, not theirs—resulting in roughly $3,000 being taken in the dealership’s favor. On top of that, I was forced to pay for a dealer package that I explicitly stated I did not want and was told would not be added to the transaction—yet it appeared on the final paperwork anyway. This felt like a classic bait-and-switch with misleading and deceptive tactics throughout the entire process. I strongly caution anyone, especially veterans, to scrutinize every line item because what is promised verbally does not match what you ultimately sign.

Helpful Sales Associate, But Pricing Was a Dealbreaker Rachel, our Sales and Leasing Associate, was attentive, professional, and respectful of our time while we were searching for a truck. We initially planned to purchase a 2025 model, but she introduced us to a 2024 GMC Sierra that had just come off lease — low mileage, clean Carfax, and clearly well cared for by the previous owner. It was a truck I genuinely liked. That said, while we were prepared to pay cash, we were told the out-the-door price would be increased by $1,000 because we weren’t financing through the dealership. The explanation was that this charge offsets the profit the dealership would’ve received from financing — and while we understood the logic, after praying on it, we felt the move came off as a little slimy with Financing. At that point, the vehicle hadn't been detailed or inspected yet, but we had already put a $1,000 hold on it. During the wait, we continued researching and noticed that the market had a strong supply of similar 2024 GMC Sierras due to short-term leases ending. We ultimately went with a broker/concierge who helped us secure a nearly identical Sierra — same year, similar mileage — for $5,000 less out the door. While it didn’t include the step bars, bedliner protection, or cover, we’ll add those ourselves for far less than the difference (about 40% of the savings). When we received a counteroffer by text, it wasn’t even close to competitive — and at that point, the math just didn’t make sense. I do appreciate the dealership's lifetime warranty offer, but honestly, from everything I’ve read and researched about the GMC Sierra 1500, it’s built to last. Increasing profits through used cars being financed is a debatable practice — I personally don’t think it’s something you build a foundation upon. But after reading the practices talked about in the reviews, it’s clear the lens of what’s ethical or moral is in question. I hope the $1,000 refundable deposit is actually refunded to my bank account. That said — Rachel was a standout. If you do decide to shop here, ask for Rachel. She was the best part of the experience, and someone I’d gladly work with again.

I will not stay silent about my experience at this dealership it is completely wrong what they did to me. I am writing this review in the hope that it will help others avoid the frustrating, unethical, dishonest, and fraudulent experience I had at Garber Buick GMC. Unfortunately, my experience aligns with several similar customer reviews I have seen online. On Friday, March 14, 2025, I visited the dealership with my father in search of a new vehicle. I initially met with a sales representative and explained my situation, noting that I was careful about having my credit checked until I found the right deal. I made it clear that I wanted to get an estimate of the monthly payments on a truck I was interested in, with a specific down payment amount in mind. I emphasized several times that I did not want my credit to be pulled until I saw some estimates which then I would be able to make a decision. After test-driving the truck, the sales representative asked for my personal information to provide an estimate. At that very moment, he printed a piece of paper out and asked me to check over all the highlighted areas, to make sure everything was spelled correctly to sign. My dad and I immediately told him do not run my credit and He assured me that my credit would not be pulled and that the information would only be used for the purpose of providing an estimate. I trusted him and agreed to proceed with the estimate. However, after waiting for some time, the sales representative began trying to sell other vehicles to us, in which the info on those vehicles for us to look at weren’t correct as he’s telling me that the Turbo Max engine has a six cylinder so I had to look it up and show him that it’s a four-cylinder. At that point, I didn’t want to look at any other trucks because they were a complete total downgrade from the high-country Silverado that we have. So I gave instructions to only focus on getting an estimate for the truck we liked. At this point, I again reminded him that I did not want my credit pulled. He assured me once more that it had not been done. Shortly after, I received an email notification that my credit had been pulled. I immediately confronted the sales representative, who claimed that the credit check was not from their dealership because they only use GM Financial. I was told not to worry, and again he insisted to go look at other trucks so we went outside to look at other trucks, I received another notification that my credit had been checked again, this time by GM Financial. At this point, I became understandably upset and confronted the sales representative once again. He continued to deny running my credit, despite the multiple evidence in my inbox. I then spoke to the manager, explaining the situation and the multiple times I had requested that my credit not be pulled. The manager admitted that they had ran my credit, but seemed unconcerned with my concerns and no explanation for why my instructions had been ignored. The sales representative later admitted multiple times that he was at fault and takes complete and full responsibility, for having my credit pulled. The manager also said he told the sales representative he was going to pull my credit but the sales representative said that never happened. This experience was frustrating and deeply disappointing. I felt misled and ignored, blatantly lied to several times and I am now left questioning the integrity of the dealership’s practices and this can’t be legal. Also having to deal with my credit score dropping for no reason because even after all this there was never a paper given to us showing any estimates. I would strongly advise anyone considering this dealership to proceed with caution and be fully aware of their tactics regarding credit checks and customer communication. I hope this review helps others avoid the same issues I encountered.

Purchased a truck from them 2 years ago and at the time of signing, Africa the sales person informed me there was an issue on car fax. She assured me it was for a front tire that hit a curb. I never buy vehicles with any dings on car fax but assured me it was just a wheel. I have the vehicle 2 years now and recently went to trade it in and was told it was in 2 accidents and had to be towed from scene! I was only furnished with 1 page of carfax showing the wheel. Now the vehicle is worth a lot less due to this, plus I was also informed it has a “potential odometer rollback”. This is the most deceitful dealership I have ever worked with. Please take your business elsewhere, you’ll be glad you did!!!

They took good care and treated me very well , everything was good except my truck had a lot of Ants in it when I picked it up they may have to spray some trees or something,and the ants or still in truck

Gus, Africa, and Jason all made the experience nice. They did not pressure me to buy and were very knowledgeable and friendly. They worked really hard to make the deal go smoothly.

During my recent visit for warranty repair I had William. He did a great job helping me through the process.

People make a dealership. Garber has good people. Dale Matini could not have been better with her attention and service.