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(394 reviews)

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Out of State Customer Experience

Out of state customer. Very friendly and helpful staff. They were helpful be I arrived and while on site. A couple minor issues that they did resolve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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CX-5 for my daughter

Professional, courteous, and efficient. My only complaint is under the current administration the finance cost is astronomic. Significantly increased the cost of this transaction. Not Classic’s fault but Biden’s.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Loving My New CX30 From Classic Mazda

Just leased a new cx30 from Classic Mazda. Jon Black did a terrific taking me through the process. I have been emailing Jon with questions over the last six months and he has always gotten back to me with helpful information. I have leased a number of vehicles from Jon and it has always been a good experience. Hey, what can I say. Jon is my go to guy. Thanks to him and the entire team at Classic Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Go Classic Mazda !!

Purchased a Certified Pre Owned Mazda from Classic Mazda.It was a pleasure working with Jon as he walked me through the entire process and made it easy.What really impressed me was that he took the time to explain how the "gadgets" worked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much, Anne. We appreciate customers like you!

satisfied customer

I purchased a pre-owned Lexus from Tyler the salesman there and he was great. he took the time to explain everything to me about the car. The Sales Manager was so helpful and friendly that I felt like I would be well taken care of. lastly the Finance Manager took the time to discuss every aspect of the loan to me and even went over early payoff options. I have already referred them to some friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

I have had the opportunity to buy several cars in my lifetime, but the experience was never better than at Classic Mazda in Mentor. Best test drive I ever had with Phil Albert. I believe I was treated well by the entire staff. Highly recommend Phil and Classic Mazda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Zoom Zoom!

I had a fantastic car-buying experience with Phil A. at Classic Mazda! I prefer the opposite of a stereotypical car salesman and Phil was just that! We were making jokes the whole time and he entertained my quirky personality and questions about the car throughout the whole experience, which was comforting to know that he was really listening and trying to understand what I needed out of my new car, instead of just rattling off information and trying to make a sale. He was considerate and knowledgeable. Great place to buy my (4th) car! I felt taken care of and welcomed.Thank you Phil! Zoom Zoom!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We had a great experience purchasing my new Mazda

We had a great experience purchasing my new Mazda, thanks to the very friendly and helpful Bryan Walker. Even when I changed my mind, and upgraded at the last minute, throwing everything out of balance, he juggled it like a pro! He was very patient and knowledgeable, spending plenty of time with me helping to sync my phone to the new vehicle, and making sure I understood all the new technology, my previous vehicle was without. It’s a secure feeling to know I can call him in the future with any further questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We worked with Jon, Jesus, and Brandon on a deal that

We worked with Jon, Jesus, and Brandon on a deal that worked well for both sides. No long wait and the transaction went very smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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GREAT DEALERSHIP

The entire staff was outstanding. They made the buying experience very easy. I bought two cars from Classic Mazda on 5\30| 2023. I highly recommend the Classic Mazda dealership.Thanks Mike Manning!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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