Reviews
Steve is very professional and easy to deal with.
Steve is very professional and easy to deal with. The dealership was clean and inviting
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your review!
Senior friendly.
Senior friendly. Low key...no pressure....no down payment to hold...very knowlegable...great transparancy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
This is my second time purchasing a vehicle from Waite.
This is my second time purchasing a vehicle from Waite. I would highly recommend them to anyone in the market.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing!
I have been buying Tacomas from this dealership for 15
I have been buying Tacomas from this dealership for 15 years. They are always polite, efficient and give me deals that keep me coming back
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
The service there is terrible.
The service there is terrible. They cost me an engine taking the car there. The service manager is Craig. Apparently, he's more interested in drawing attention to the fact he's mayor of Adams than being a service manager. I took the car there and suddenly after a year, I need a new radiator (that wasn't giving me issues) , front bearings, new struts, and CV shafts, etc. I started having these things repaired and ended up paying $3,492.07 before going elsewhere. In less than a few days after I had the radiator replaced, the car started to skip and the engine was fried. I had it towed to Waite and they asked me if I ever changed my spark plugs because by not changing them, I had ruined my engine. What these fools don't know is I work in the automotive aftermarket. I have several people I work with that represent spark plug manufacturers. I learned after, Waite was full of xxxx. I then asked them to quote me on replacing the motor with a used one. They quoted $5,900 for the job. I ended up getting the same motor they wanted to use for $1,400 and the labor at a reliable garage was $1,500. I've driven the new motor over 4,000 miles since the repair. A far cry from $5,900. At the end of the day, these xxxxxxxx are thieves. I paid Waite Toyota all that money and they were responsible for much of the repairs that were needed. DO NOT TRUST THEM.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
If you would like to discuss your concerns with our Service Manager, Dan Perry, he can be reached at 315-788-6022.
Mr. Shepherd, My name is Dan Perry, while not the Mayor of Adams, I am the Service Manager at Waite Toyota. We take all accusations of thievery or deception very seriously. After reviewing your service history, I stand by the recommendations made by the service technician who diagnosed your vehicle. We make recommendations based on the specific needs of each vehicle presented and what our expertise suggests would be the best repair. Customers do have an option to not accept the recommendations presented. Depending on how long your vehicle was driven with low coolant, and its age of 10 years and 160,000 miles, could have contributed to the engine issues. We did recommend to start with the replacement of spark plugs and coil packs for the misfire and stuttering concern as a first step. We found no change in the engine performance after replacement. We removed the new parts at our expense. At that time, we determined that the engine was damaged beyond repair. We presented two options for a used engine replacement with a 36-month warranty. You declined the replacement, but it appears the diagnosis was correct since you did get the engine replaced with a third party. It is our sincerest hope that we meet every customers expectation when they bring their vehicle to us. We understand that vehicle repairs can be expensive and work to mitigate each repair while fixing the underlying issues. This approach has kept us in business for 98 years and will serve us well in the future. Sincerely, Dan Perry Waite Toyota Service Manager
It was a great experience with my sales person and a
It was a great experience with my sales person and a quality vehicle. I would recommend all of my friends and relatives to visit.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
They were very helpful and friendly and answered all my
They were very helpful and friendly and answered all my questions would go there again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
It was finally time to upgrade my 2014 Toyota Yaris,
It was finally time to upgrade my 2014 Toyota Yaris, which I also previously purchased from Waite Toyota. I met with Steve and he showed me a few options that he thought would fit me based on what he knew about what I already drove. He answered a ton of my questions and ultimately helped me make the best decision on the type of vehicle I wanted. Once everything was set, I was also able to talk to Tim who expressed a other of understanding in my situation and helped me decide on the best things to include in my financing package that would work best for me. I saw Jessica again briefly who helped me purchase my Yaris in 2014 and she remembered many details from 11 years ago. Tim checked back in the next day to make sure things went well with taking my vehicle home and that if I had any questions or concerns to reach back out. Overall, I love the team and atmosphere at Waite. If I'm still in the area when it comes time to get another vehicle, I would choose Waite again. Thank you all!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your continued business!
great place to buy.
great place to buy. People are great. Sales and service. I have been going there for years.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
Great service excellent communication very nice truck
Great service excellent communication very nice truck warranty options very reasonable priced below market value
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!