Reviews
Write a reviewExcellent experience
I have to say I really liked Mr. Helmi Zein. He was very helpful, friendly and overall professional. I was actually dreading going in to buy a car because I do not like the stereotypical pushy salesman attitude. However, I was relieved to see that this was not the case at all with Mr. Zein. He really made this experience comfortable for me and ultimately the reason I will go back to Volkswagon as well as recommend Mr. Zein. This is by far the best car dealership experience I've ever had. Thank you for your friendly, prompt and outstanding professional help. Vanessa
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Scott Hicks is the best!
Scott Hicks is honest, thorough, and took great care of us! I recommend him highly!
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Scott's the best!!!
Scott is very helpful, great people's person... Got me a Great deal!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car purchasing with ease at this dealership
This dealership made my car buying experience easy. I found two vehicles that I was interested in online and the salesperson, Mark did not try to make a sale, just answered questions and allowed me to test drove the vehicles. I returned a few days later to make an offer, which was accepted within 20 minutes. The rest of the process was lengthy but it usually is for car buying and they were more than accommodating. The customer lounge is comfortable. Overall, a great experience and I would recommend purchasing a vehicle with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terrible experience
I went to look at a used car Toyota Camry. They offered me the lowest blue book value for my trade and my trade appraised for over the max blue book value at another dealership. Walker VW didn't look at my vehicle at all. They looked out the window of their dealership and put the lowest value on it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
SERVICE DEPARTMENT
I found the staff at Walker VW to be very helpful and caring. I never once felt like they were only trying to make money off of me but that they truly wanted to help me get my car repairs done as quickly, and as fairly as possible. I will definitely return to this dealership for any future service repairs on my VW! Thanks Angelica, Josh, and Fernando!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brandon
I saw a vehicle I was interested in on line. Brandon called to follow up. Wasn't the "pushy" car salesman. He answered all my questions and has followed up as he said he would. When I do purchase a vehicle very soon I will call Brandon .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Good people working at Walker
Nothing but good things to say about the people at walker Volkswagen. I was was surprised by how quickly they got back in touch with me. Brandon was friendly and knew my terms and was ready to make me a deal. The manager even sent me a followup email. I will definitely return to Walker when I do decide to purchase my next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Tiguan VW 2012 Buying Experience
The specific vehicle I wanted (SE w/nav and roof in Pepper Gray) was not on the lot, as I expected, but I asked for a car that would not be driven long distance or used as a test drive vehicle at a dealership - and I told them I was willing to wait for an factory order. The saleman told me that a car with my specification was at their US distribution center coming directly from Germany (not another dealership) and would be driven directly to this dealership arriving with about 300 miles on it. It arrived with 511 miles and the nav history showed it was driven from a dealership in Jackson to Meridian and probaly back to Jackson and then to New Orleans... plus another 100 test drive miles, I assume. I didn't notice the data in the nav until I got home otherwise I would have turn the car down. The rest of the buying experience was fairly good... and I love the vehicle. Drives like a sports car. Getting a real 26 MPG on the road and about 23-24 driving to work in the city... but requires premium fuel.
- Customer service —
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
