Walker Volkswagen

This has been a two-year experience with ongoing issues and no resolution — but the real problem is how this dealership operates. Repeated follow-ups were ignored or met with vague responses that didn’t address basic questions. After picking up the vehicle and reporting the issue wasn’t fixed, there has been zero response. The General Manager - Wayne - was dismissive from the start and minimally responsive when he did engage. I was without my vehicle for weeks at a time (2-5 weeks) with no loaner, paying out of pocket while the issue remained unresolved. I’m now forced to start over elsewhere. Based on both my experience and similar reviews from others, this appears to be a consistent pattern. I would not trust this dealership with service or repairs.

I wish could give no stars ...!! Please do not bring your vehicle here for service. The staff is unprofessional and the general manager does nothing to support customers and instead backs up the errors of his service department. I brought my Atla here for professional service and my vehicle was returned to me with the clutch backwards contacted the dealership and was told to return my vehicle so they could correct the error. The clutch issue was supposedly fixed, but immediately after leaving the dealership omw to work. My vehicle began to shut off while driving, . This is extremely concerning and dangerous. my vehicle has always been kept in excellent condition, and I stay on top of all maintenance. To make matters worse in then noticed my right-side mirror was dangling like a loose tooth, which clearly happened while the vehicle was in their possession. When I called the service department back to notify them of this damage. Rashad Immediately started yelling saying "I'm sending this to the manger. I'm sending this to the manager. Instead of helping I feel like they were trying to deflect responsibility. At this point I am beyond frustrated because now I have to bring my vehicle back yet again. But I no longer trust this service department with my vehicle. I contacted Wayne Messina (GM) via email very respectfully and I even provided videos of the dangling mirror and photo of backwards clutch. And explained to him that the service dept sent a video of the inspection they had done under the hood. And there was no mention of my vehicle was shutting off. So now Messina is now claiming that due to the mileage of my vehicle is the cause of my vehicle turning off. I told him I respectfully disagree with this assumption These problems started immediately after the service department made an error with my clutch, and I have documentation and videos to support my claim. This entire process has been extremely frustrating and has caused a mahoe inconvenience for me and my family. Customers should expect honesty and professionalism when trusting a dealership with their vehicle. Unfortunately, that has not been my experience here. DO Not BRING YOUR VEHICLE TO WALKER VW THIS SERVICE DEPARTMENT....THEY ARE SCAMMERS!!!!!!!

Drove 3 hours one way from out of state to purchase a Tiguan. I doubled checked the features with David (salesperson) and when I got there 2 of the features were clearly not on this car. One was the remote start which couldn't be verified because the low fuel light was on and it wouldn't work with less than 25 miles DTE. He knew I was coming but couldn't have enough gas in car. The other was powered liftgate. When I asked about it he said yes its powered and when I asked him to show me, he discovered it wasn't. Also there was a gash in rear door panel and leather on back seat was faded from some kinda spill. None of that was noted in pics. He acted like he didn't know it was there and didn't seem concerned. Never offered a discount, never apologized, didn't seem to care at all. Needless to say we wasted 7 hours round trip.

Never bring your vehicle to this place they will not change your oil. They will tell you they changed it.

Sorry, I don’t recommend this location or brand vehicle and its service to anyone. The service team wasn’t helpful. After making an appointment a month in advance for car inspection, oil change, wiper replace, sensor calibrate, or fixed issue then keep going off for no reason and recall. When I arrived at this location they couldn’t find my appointment. The person who helps us is named Joe Makes excuses about how I don’t have appointments, they only can do the Oil changes and tire rotation. That took them 2hr. When I have to go a few times to check on my car if it was ready and the third time they said yes, it was ready. Then another guy was being super nice and offered to take care of the rest of the service, but I was already set for 2hr so I didn’t want to wait anymore. Joe just acts like he knows everything and when I told him I have coverage for a few things he didn’t want to believe me and didn’t even look it up in the system. So I had to get my warranty paperwork out of my car and show him. They he calls my policy provider to get confirmation. When I got in my car I notice they wash my car but didn't wipe it down so left with water spots and wet outside the car.

Servicing your vehicle will be an absolute nightmare. I scheduled an appointment on Saturday 11/20/2021 to have a tire replaced at 12:00 PM for Monday 11/22/2021. According to the service person with the appointment it was not going to be a long waiting time. I arrived with my car at 11:40 am. When I asked how long it would take, they told me any time until 1.5 to 2 hours. I said OK and wait. 2pm rolls around… no one has even started on my car yet; my car has not been touched. I ask the service person at what time, and she was very rude and told me " Since you are talking to me, I can put the claim on your tire. I questioned why I had to waited so long if I booked an appointment, she replies that the system was down, and they were not able to keep track of the appointments. I expressed to her that there is a pen and a paper, and they can use that to keep track of it. She did not like and tossed my paper saying that she was not going to start the claim. At this point 3:20 PM I was very annoyed because I have missed an entire day of work and have been waiting all day (I live an hour from the dealership). At 3:20 Some guy form the service department told me “They do not have the tire & is nothing they can do for me, that I need to wait after thanksgiving. REALLY??? You wait till 3:20 pm to tell me you don’t have the tire? 12/1/2021 I call the tire warranty to find out that they never put a claim ... but they send me home with a tire with three nails according to them when I had to drive 1 hours on an interstate and did not care about my safety. Absolutely ridiculous.

Horrible business ! Traded in my car 3 years ago and they never turned in the license plate! I found out because we got a letter in the mail saying we have a flag

Service Dept is horrible I don’t want my VW anymore because I didn’t like the service i get at Walker VW Wouldn’t recommend a Dog

Went for 7 years, will never be back. They were dishonest, tried to charge $3600 for AC that still works. Screamed at me in office.

DO NOT BUY FROM THEM - they claimed they were selling me a 2019 new car when it was a 2018 and then over priced me - granted they sold me a new car but it was not what they claimed it to be.