Lamb Motors, Inc

The whole experience started out very good. I spoke with Bryan on the phone about a truck I was interested in. Very polite and answered all my questions. Even took it on a "test drive" with me on the phone to talk me through its performance. Then provided a video of the truck after the drive. All looked and sounded good. Was told this is strong truck! Decided to make the 2 hour trip to see the truck and test drive myself. Got there and Bryan was super helpful and told me to take the truck anywhere and for as long as I wanted. No pressure! So I did, and everything was great. Truck was nice, clean, and ran the way I expected it to run. No smells, leaks, noises, or anything that would have brought up a concern. A couple of minor things were broken/missing (front bumper cover, window switch, motor hose connector, skid plate, and air filter) and he fixed all of them except the skid plate and air filter. Was told his shop guy would find one before I picked the car up the next day, but they did not. Told Bryan I would be back the next morning at 8am to make a deal. I had to wait over an hour for the finance guy to show up. Then "other stuff" started happening and I was left just sitting in the office waiting for almost another hour to purchase the truck. Finally they came back in and did paperwork and bought truck. Bryan told me all the fluids were checked and I was good to go and enjoy the truck! Less than a week later, the truck starts to "hard shift" on me. Believing it was the adaptive learning transmission just learning a new driver I didn't think much of it. Then driving down interstate and the truck starts to "shudder" with the rumble strip feeling. I knew this was either the torque converter or the CDF clutch on the transmission due to my experience with a previous truck I owned. A WEEK LATER! So I called Bryan to discuss and see what they were going to do about it. I was told I needed to buy a warranty (which I was never offered one at time of purchase, so didn't know they sold them) and wait 30 days and then just make a claim. I pushed back and he just told me I had to talk to his shop manager. So I did, for days we went back and forth and to be honest, the shop manager John, was the best part of this experience!!! He and I talked and came up with a few small things I could do, which I did at my expense, only for the problems to continue for another week now. When I told John they needed to stand behind their product and even though I did not buy a warranty (again not offered one at time of purchase) they should be willing to fix the issues due to there being a decorum in respectable companies!! He agreed and said he would talk to his bosses and hopefully get me in to the shop and get my issues resolved. This DID NOT happen. In fact, John called me back and I was told "sorry we are not going to do anything, but to just put some shudder fix additive into the transmission and hopefully that will take care of it". NOTHING more than a band aid!! This may help but will not fix any real issues!!! I texted Bryan to call me back so we could discuss further and was told he would return my call as soon as he could. I have not heard back from him!! Needless to say I am very disappointed that I made a 4hr round trip to purchase a $25K truck and be told all was good with it and it was a strong truck only for it to have major transmission issues less than a week later!!!!!!! and be blown off by Bryan and Lamb Motor ownership!!! Now I have to find a way to pay for something that Lamb Motors should be fixing due to either they already knew the transmission was messed up and didn't disclose it OR simply being a ethical company that stands behind their products they sell and within such a short amount of time fix issues that come up!!!!!!! VERY DISAPPOINTED!!!!!

Okay two days later the truck broke down on my way out of state for work. I was left without a vehicle and had to put the truck in the shop and cost me over $1700. I contacted lamb motors and they didn’t care. They didn’t even offer to help. When I made the purchase I asked about a warrant and Ellis told me to call back in 2 weeks and he would set it up for me. Now I know what happened, he was trying to keep the monthly payments low to make his sale so he didn’t include a warranty in my loan which screwed me. I feel cheated and lied to. They didn’t care that the truck they sold me caught on fire and cost me over in all $2400

I bought a vehicle I was under the impression they had remodeled and driven as business vehicle. Shortly after buying it I got a $4k to 7k quote to fix airbag. The expensive mirror just fell off the vehicle, the mirror motor broke, missing bracket on battery, seat belt tensioner issue, gear shift broke off, fenders coming up, interior cloth falling off. I am disappointed in quality of the vehicle and remodel work is an understatement. I tried multiple times to get resolved with the air bag issue. Finally got ahold of owner after airbag issue with no help. Have called multiple times since and asking to speak to owner and still waiting for return call.

My experience at Lamb Motors was a great one . My Turbo went out on my truck and I was directed to a lamb motor premier or they service my truck I was in there 8:00 a.m. on Thursday morning no one had the turbo locally so it had to be overnight and me put me back on the road by 5:30 in the next evening so I was in and out of there in a day or so which was tremendous I was surprised to have a enormous amount of mechanics on it one hand and in the interacting with the customer service was outstanding so I give them a five star if you haven't Huntington Alabama and you're broke down look up now Motors you won't regret it

No pressure. Salesman who I think was Brian was very helpful. He was laid back and let us drive several vehicles. Still trying to make up my mind but I’ll be back.

Big lot with lots of choices. They also have a good service department. Bryan had the mechanic explain exactly what the truck needed and the cheapest way to get it done. Haven’t purchased yet but I plan to.

***Beware*** Lamb Motors over in Hamilton, AL was terrible to deal with. The sales person tried numerous times to sell me on a car that I was not interested in. He presented ultimatums and insults instead of quality sales assistance.

I recently was looking for a nice truck that fit my budget. The team at Lamb Motors was extremely helpful and I would recommend this dealership to anyone in search for a car. Best car buying experience I have had!

I bought a truck from Bryan and it was great had a few things wrong called and it was taken care of and very trustworthy... Thanks Bryan!!!

Had a great experience with Bryan and Wesley. They were very friendly and helpful. They made sure I got the best deal possible. Will definitely go back.