Keenan's Cherryland

Unprofessional, lack of communication, unresponsive, I will never go back! I scheduled an appointment to look at the truck. When I arrived the salesman forgot about the appointment. The truck was not even on the lot. He did not know where it was. He made some calls and found out it was taken in for service due to check engine light. I did not purchase the truck.

Go 3 recalls on my 2014 rogue and it looks like someone else's review , I am disabled and all when we racked it I was upset I fount a whole new front end which tells me this thing was a salvage special , I now hear a whistle in the front end and hopefully it's not one of the shaft bearings because this thing is turning out to be a moneypit getting back to the recalls it had something to do with a rear axle shaft which they all look new and tight what ever it is this thing will be soon going down the road .

Buyer beware! I purchased an explorer this past October. It is now April, just rolled over only 3,000 miles. So many problems! Within the first 30 days, my car was in the Keenan’s shop at least 4 times. AC was out first day I bought it. Then I had clunking in front end and squealing steering wheel. They greased the steering wheel and tightened a bolt in the CV joint. Got it back and steering wheel was at a 45 degree angle going straight down the road and was still clunking. Aligned and Replaced struts. Still clunking. They told me at this time that I bought the warranty so they won’t fix anymore. So I decided to take to an authorized ford dealer. They told me the cowl was missing and the water pump was bad and 1 turbo line had to be replaced. Luckily the warranty paid for water pump. Still clunks! They won’t return my calls (different review there). 2 weeks later it is now at a local mechanic. He checked it today. Told me it was obviously in a front end collision at some point. Needs new sway bars, steering piece that is cracked that would only be possible from a collision, 2 other turbo lines are leaking, rear axle seals are leaking, and someone put exhaust mud on an exhaust leak so they could get away with not fixing it. Extended Warranty will only pay for leaking seals. If you buy a vehicle from this place, take it to a mechanic first!! I could have bought a brand new vehicle for the amount of money I am putting into this piece of $#+%! Keenan’s mechanics have no clue what they are doing and they are selling cars that hopefully pass the 30 day warranty. If you buy from them, take it to a mechanic first, and request a REAL CarFax, not their knockoff version. I guess supporting local will sometimes bite you in the xxx. Hard lesson learned.

No pressure sales and it was a very pleasant experience. I would defiantly recommend them to anyone looking for a car.