Harvey Subaru

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(16 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(16 reviews)

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1.0

This dealership is the worst dealership I’ve ever

This dealership is the worst dealership I’ve ever visited. The salespeople are consistently unprofessional and tacky. They dress unprofessionally, they speak unprofessionally. The air about the entire building is low class. I love Subarus, but I drive to Dallas when I need work done on my Subaru. That’s how much I avoid Harvey Subaru.

1.6

I love Subaru. They build safe, reliable cars at a...

I love Subaru. They build safe, reliable cars at a reasonable price. But when you buy a car, you marry the dealer – at least until the warranty expires. And in the Shreveport/Bossier area, Harvey offers the only Subaru bride or groom in town. Unless you are firmly committed to Subaru, consider another brand. No doubt there are less reputable car dealers than Harvey Subaru. Sadly, a consumer would have to look far and wide to find a more deceitful dealer than Tommy Harvey Subaru. Rather than recount the frustrating details of my Harvey horror story, I will offer some advice to prospective customers: 1) Record every in-person and phone conversation with the Harvey team. You will want this record for closing and for any post-sales issues that arise. Try to communicate as much through email as possible to create a paper trail. 2) If you are buying used or Certified Pre-Owned (CPO) review the CarFax, Certification Inspection Checklist and the vehicle’s complete service history in advance of making an offer. If the salesman balks at providing these resources upfront, walk away. If you notice any discrepancies with the CarFax, CPO Checklist or service history, walk away. Don’t believe any explanation Harvey offers -- no matter how innocent their story may sound. Have the vehicle inspected by an independent mechanic. Yes, even for a CPO car. Do not naively trust that the technician diligently performed the inspection and accurately completed the checklist. In addition to the usual mechanical inspection, ask the mechanic to look for signs of any undisclosed damage or body panel repair. Do not buy a car from Harvey Subaru without an independent inspection. 3) Prior to closing, make a written list of any promises or assurances from the sales team – accessories, vehicle condition, included perks, etc. 4) Before meeting with the Finance Manager, thoroughly inspect the car. Make sure all accessories (floor mats, cargo nets, etc.) are in the car. Test all of the windows, doors, moon roof and other features. Check for any signs of damage to the car. Ensure everything is right before you write a check. Do not rely on promises to fix an issue post-sale. 5) At the closing, ask the Finance Manager to initial each item on your “promises” list and sign the document. If he balks, walk away. The Finance Manager will likely ask you to sign an arbitration agreement, waiving your right to sue the dealer. Resist signing. Although these agreements have become increasingly common, many reputable dealers in the Shreveport/Bossier area do not require them. Number every document you sign 1 to N. And read every document the Finance Manager asks you to sign. Before leaving, count the documents in your document packet; make sure Harvey included all of the instruments you signed. Don’t be surprised if documents are missing. Also confirm that all of the Factory Subaru perks are included (Loyalty Bonus, SiriusXM, Starlink Subscription, etc.). If you buy used or CPO, check that Harvey provided both pages of the Federal Trade Commission’s Buyer’s Guide. You will want page two if any issues with the car arise. Both pages are required under federal law. 6) After the sale, if you request a loaner for service, call in advance to confirm the appointment and the loaner. Promised loaners and scheduled service appointments tend to disappear once you arrive. 7) If you encounter a problem post-sale, call (or email) the general manager. Don’t be shocked if he fails to apologize or even acknowledge the issue. If the GM doesn’t correct the problem, cross your fingers and file a complaint with Subaru of America. Good luck. If you still aren’t convinced to shop elsewhere, check out Harvey Subaru’s scathing Yelp reviews. Don’t be swayed by Harvey’s (likely) curated positive Facebook notices. I would like to suggest that you also review the complaints filed against Harvey Subaru with the Better Business Bureau…but alas you cannot; Harvey Subaru isn’t a member of the BBB.

1.0

I'd used the service center for years, since they...

I'd used the service center for years, since they originally opened. In summary Harvery Subaru intentionally withholds insurance information to prevent customers with vehicle damage from filing claims. They don't even let their managers know the insurance policy information. January 28th 2020 - Dropped my car off for EVAP leak and airbag recall. Well, we know what happened with 2020. Covid hits, dealership understaffed, etc. I check in every few weeks to see how things are going, they struggle to figure out the evap leak. May 2020 - I speak to them again about the car. They say the recall is complete, but still trying to figure out the evap. I mention I'm just nervous about being down to one car, in case something happens to my old Honda. They assure me that they could probably get me a courtesy car if it comes to it. June 10th 2020 - After some infrequent progress updates every few weeks. I get a call that they identified my evaporate leak issue and want authorization to order parts. June 10th. Service manager calls me to let me know they have identified the problem with the car and ask approval to order parts. I give the go ahead. They also mention that 4/24 a hail storm hit and my car suffered damage. I'm understandably bummed, but ask if they will just file with their insurance and fix it. They explain they are not liable. (Mentally alarms are going off) I speak to Liberty Mutual, they kind of laugh at my story. Indicate that the dealership/service center would file a claim with their liability insurance. I call back, but service manager isn't available. Speak to the normal service person, she says "oh, it is just windshield damage." I am slightly calmer, since glass isn't a huge deal she also mentions they have had my car so long surely they can work something out. I stress that my insurance said they would need to use their liability coverage. She says she would double check with the service manager and call me back. She never calls back. June 11th, I tell a friend of mine that lives close to this dealer the tale and ask him to take some photos for me. June 12th, he takes some pictures for me. Viewing them I'm not pleased, every panel on the car is damaged. Call them and ask to escalate to the service manager. I'm on the phone with Liberty filing the claim when he calls. Swap over and try not to bite his head off, but point out they carry garage liability by law, so if they were in possession of my car why not use it? June 15th, spoke to Subaru corporate, they explained they can't force the dealership, since independent, but that they can understand why this isn't my fault. They left the car outside for months. They opened a case and said they will try to work with the dealership to resolve. Subaru corporate calls me back later, and confirms dealership has no insurance that would cover this, offered to give me $500 towards deductible as goodwill based on how many Subaru's I have owned/still own. June 20th, Spoke to a friend that is an attorney specializing in insurance. She explained that it isn't the dealerships decision to deny filing a claim. Also they they have to share the insurance information with me, so that I could file a claim. She also explained it isn't an act of god is there was forecasted weather and that they didn't take steps to protect the vehicle while in their custody. I asked Liberty about that and they confirmed, that it is my right as the consumer to be able to file a claim on their insurance. After speaking to the dealer on a recorded line, they initially were refusing to share that information and said that there would be no point. They sort of froze and said they cannot make any statements and I would have to speak to their attorney. Once I asked them to state that they were refusing the information they managed to find out the insurance company from the Accounting department. However, they would not give me the policy number. June 23rd, The insurance company was able to look it up in their records and I filed a claim for the hail damages.

5.0

A Dealership (from Sales to Service)

I was in Shreveport for a doctor's appointment and found a beautiful 2016 Outback on Harvey Subaru's website. I called my husband and he told me to go drive it after my appointment. I did and I fell in love with it. (I was a Honda person for the last 20 years). Needless to say, my husband called Dustin. Dustin worked out a great deal and my husband surprised me with it. I've had two service experiences since we bought the car in March (the first was an oil change and I asked Brooke if they could take a look at a window for me). That experience was wonderful. The window issue was fixed at NO charge. Brooke was so knowledgeable and just an awesome person! The second service experience (I brought my Outback in to have the windshield replaced) was just as wonderful as the first one. There was a minor mixup with my scheduled appointment time. Kathy took wonderful care of me, found me a rental car to use for the day, and then NO charge when I returned to pick up my vehicle. I have never been treated as such a valued customer by any other dealership. My next vehicle purchase will be another Subaru. Harvey Subaru is well worth the almost two hour drive! A dealership

5.0

LOVE my Outback rom Harvey Subaru!

I recently brought my Outback to Harvey Subaru to have the windshield replaced. This was only my second time to use the service department. I was extremely pleased with this dealership after both service department experiences. During the first experience, I brought it in for the first oil change. I also asked Brooke (she is wonderful and very knowledgeable) if they could check the passenger side window (I was having an issue with it rolling down, then half way up, then back down). They changed my oil and fixed the window problem FREE of charge. I was so excited because the dealerships at home (I live almost two hours away) will always charge a hefty "diagnostic fee" just to check or fix a minor problem. On this most recent service experience, when I arrived for my appointment, there was a minor mixup with my scheduled time. Kathy took great care of the issue, found a rental car to use for the day, and when I returned, I was told that there would be no charge. I was shocked! No other dealership has ever treated me as a valued customer like Harvey Subaru. (I was a Honda person before I found this Outback online...I will not go back! My next car will be another Subaru!) Dustin was my salesman and he got my husband and I a great car at a wonderful price. A++++ Dealership

5.0

ENTIRE DEALERSHIP IS OUTSTANDING

We just purchased our 1st Subaru. Based on the sales experience, it won't be our last! The entire sales team went above and beyond anything we have previously experienced in over 70 years of car buying. When we initially entered the dealership, we very treated like highly valued clients and treated with upmost respect. Their sales team was never 'pushy' but was very helpful by fully answering questions. They knew their products very well and explained everything in detail. Our overall buying experience was very easy. Initially my wife was hesitant about buying a vehicle she was not familiar with. There isn't a Subaru dealer near to us. Twenty-four hours later, she is driving all over town showing HER new car to friends! I hope I'll get to drive it soon...

5.0

Josh is the best service manager I've ever dealt.

I've taken my WRX to Harvey's Subaru service center a few times for warranty work. Dealing with Josh is easy and he's very helpful. The mechanic does a good job diagnosing and repairing the vehicle and I've never had to return the vehicle for the same issue.

5.0

Excellent, fast service

I was very impressed with the service work performed on our Outback. Josh Duet, service manager at Harvey Subaru, is friendly and professional. He explained the scope of work to be performed and went over everything again at completion. Also, the followup phone call to assure my satisfaction was a first for me from ANY dealership. Nice job!

5.0

Amazing Customer Service

I recently bought a new Subaru Forester last fall and I love it!! Steven Belk was a fantastic salesperson! He seemed honest and very easy going. He followed up with me a few times to make sure everything was going well. Totally recommend working with him if you're looking to buy a Subaru! Since buying, I have brought my car in several different times, for routine maintenance, a recall, and to have some parts added to it. Usually I dread having to go back for service on my car but the Service Manager Joshua Duet made everything so convenient and professional. He scheduled all of my appointments over the phone and was so kind to offer times that worked best for me. He explained each process being done on my car and went over the paperwork thoroughly. I have never met such an enthusiastic and professional service person before. If you ever go in for maintenance at Harvey Subaru, you're gonna be in great hands!!

5.0

Great Service

Just recently took my car in for service for a recall on my Subaru Forester. The Service Manager Josh Duet made me feel like I was at a 5-star hotel! He opened the door for me as I was coming in and escorted me to the waiting area where there were free snacks and beverages. Afterwards, he explained the work done on my car and made sure I left happy. He is super friendly and professional and seems to take pride in his job.

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