Audi Cape Cod, A Premier Company

Had a deal!!! Finacing approved . My salesman man was off that morning and they sold the car on me. Had flights arranged to pick up car. This car showed up on a Friday was out of shop till Saturday afternoon. Wanted to put money down on Friday so it would not sell…. Was told that wouldn’t happen !!! They sold it that Monday. Manager is completely useless. Never a phone call. They love to use a generic text Stay away!!!! Never expected this from an audience dealer

Terrible experience from even the GM there as well as the sales team, bought a car cash outright from their lot to find that the car there with 20k miles needed over 5k dollars worth of work. As I brought it back for repairs, they gave my trade in back to me because they had no loaners. I eventually needed a loaner in which again they didn’t have till days later, I have a son that needed to be picked up, in turn I needed a rental as the dealership didn’t have any loaners. I was told I would be reimbursed for the rental charges and when push came to shove I was not reimbursed for the rental charges. 400$ out. Will never buy a car from Audi or premier again.

Worse experience ever. I purchase a CPO car from the east coast cash every year and drive it back to Arizona. Every dealership I have purchased from understands I’m in a rush to get home and has everything prepared. I was at the dealership for an hour and a half while they tried to sell me warranties that wouldn’t even be valid in my home state. I had them add ceramic coating to the car before I came. They did it right over the top of a simple $300 (out of pocket) correction that I paid for, then had to find a company in AZ to reapply ceramic to the bumper where the blemish was. The warranty for the ceramic didn’t have anywhere I could go within my state. They were shocked the dealer would have even applied the coating over the blemish without first fixing it. The warranty company felt so bad they allowed me to go to a local ceramic shop and covered having a new layer applied to the bumper that had to be fixed. Even Carvana fixes cosmetic issues on used $9k civics before they sell them. There wasn’t an owners Manuel, which is always included with CPO, the dealer did ship me one without a case for it. I purchased a case. The windshield also had a chip in it when they sold me the car. When I brought it to the dealers attention rather than apologizing and trying to take care of it they argued with me and made me l at fault for their mistake. They reimbursed me for the glass only. Audi in AZ wanted $900 for calibration. That would have been out of pocket. Luckily Safelite was only $300 over what the dealer reimbursed me for the windshield. I had purchased a car in the rain and didn’t notice how bad the paint condition was in and that dealer immediately apologized and had me take it to a local dealer for paint correction. This was my first time going from Lincoln to Audi and I am beyond disappointed. It also took them over a week to reimburse me. I have spent a month fixing issues I purchased the car with and taking time off of work to do so. I wouldn’t recommend purchasing a vehicle from this dealer to anyone. They didn’t even have to sell me the car just simply accept a check and hand me the title and keys. It’s unfortunate I assumed it would go as smooth as my other countless past purchases. I was waiting to make sure I got reimbursed to do their survey and it took so long I’m not even able to take it now. I reached out to Audi corporate and they didn’t do anything. I’m really missing my Lincoln concierge. They also didn’t assist at all with getting me into Audi Connect. Luckily my local dealer has been picking up alot of the slack for this dealership and is also shocked to hear what I have gone through. I am now paying $2300 to completely remove the ceramic that was sold to me so the detailer can do paint correction that should have been completed before the ceramic was applied. The ceramic warranty company told me they have had issues with this dealer and the dealer has removed their contact info for the manager from them.

Perfect service, fast and efficient, scheduling was easy and there were good snacks. Everyone was pleasant and informed.

Amazing people and top notch service. Been going to them for many, many years and have never been disappointed.

Audi of cape cod was a great experience. Pleasant staff and beautiful dealership. Our salesperson, Mark Rubin was great. He made the car buying experience easy and enjoyable.

I was impressed with how personal the attention was when I arrived. The attention to detail given the updates that were provided was also exceptional.

Always a pleasure. Fast, efficient, friendly and knowledgeable. I also appreciate the videos presented by the mechanical team. We'll done.

Both Matt and Olivia do is good a job as I've ever seen in service service department is superb

everything taken care of to my satisfaction all done thank you no more words