Porsche West Houston

Clean, updated with nice amenities. Service people were friendly, helpful and timely. Easy to get in and out of.

Excellent service. Process was super fast on purchase in finance (fastest ever and I have been at MBZ and BMW...no comparison). I flew in that morning and was out rather quickly!! Explanation of the car was great. Support on driving 400+miles back in my first electric vehicle was phenomenal. They helped me map it, use the app, and texted me during the drive. I could not have had a better experience.

Excellent service from beginning to end! The buying process was quick and easy. My salesman Will was very attentive. Even the Younglady in the finance department was great!

Was not taken serious as a young buyer, i really hope they do better with others

I had an outstanding experience at Porsche. From start to finish, everything was smooth, easy, and completely stress-free. The entire team made me feel welcomed and taken care of, but I especially want to recognize Joseph Kim. Joseph went above and beyond to ensure the process was seamless. He was knowledgeable, professional, and attentive, answering all of my questions with patience and clarity. His approach made the whole experience not only simple but genuinely enjoyable. I left feeling confident and excited, and I couldn?t be happier with the service I received. If you?re considering Porsche, I highly recommend asking for Joseph Kim?he truly made the difference in my experience.

Amazing services and amazing team, car are reconditioned to the best and easy to work with ?? Great job PWH and looking forward for the next venture ??

Nice facility, staff. The whole process was very smooth and pleasant. Sales rep was nice and helpful. I went there as the second choice but end up buying because of the professionalism of the staff there

Joseph Kim not only sold me one car he sold me two within two months! He was the epitome of stellar customer service. The time from looking online to buying a car was less than one week. When I drove up he had my new car pulled up to the front with a VIP tag with my name on it. He was a class act all the way around. Not to mention the facilities were impeccable. I did not have to buy my cars as I paid cash for them but even the lady in financing who did all my paperwork was very professional. Joseph introduced me to multiple people at Porsche who I might interact with in the future.

West Houston Porsche worked hard to ensure my experience was in line with my expectations. The general manager, Gilbert took the time to contact me directly to provide that first class touch.

A Cautionary Tale for Porsche Customers: Disappointing Experience at Porsche West Houston I’ve been a loyal Porsche West Houston customer for years, entrusting them with several high-performance vehicles, including my GT2RS and Cayenne Turbo. Until recently, I had no complaints. However, my recent experience has been beyond frustrating and deserves to be known to protect other customers from similar treatment. I brought my Cayenne Turbo in for a front drive shaft and front differential replacement—a repair that, under normal circumstances, should not have taken more than a few weeks. Instead, my vehicle sat on their lot for nearly a year. Yes the refurbished differential arrived late (not a year) but it demonstrated no mechanical problem. When I finally picked it up, I discovered numerous issues that were not present when I brought the car in: • All coolant leaked out while driving home. • Broken vacuum hoses triggered a Check Engine light. • A broken ride height sensor. • A gasoline leak on the left fuel injector rail, which poses a serious fire hazard. These damages necessitated multiple towing trips back to the dealership, creating significant inconvenience and additional costs. Despite paying over $5,000 for their services, Porsche West Houston refused to accept responsibility for the new damage and dismissed the factory warranty on the new parts. Their management General Manager, Marianna Brasel attempted to deflect blame by falsely claiming that the age and mileage of the vehicle caused these issues, which is simply untrue. I personally re-installed the entire intake manifold and clearly demonstrated that the spontaneous breaking of hoses or pipes did not occur due to age. This was purely a result of their technicians’ mishandling of my vehicle. It is clear that Porsche West Houston’s service department is limited in their technical ability, raising serious questions about the end quality of their work. Critical safety checks—such as inspecting for fuel leaks or other damaged components—were completely neglected. If you value your safety and your vehicle, I strongly recommend avoiding Porsche West Houston for any service needs. This experience has been a disappointment for a brand that claims to represent luxury and excellence.