Reviews
high quality service and very attentive to my needs. I highly recommend to anyone who wants good customer care
high quality service and very attentive to my needs. I highly recommend to anyone who wants good customer care
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Armand Tetreault, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Anchor Nissan.
Great dealership, this would have to apply to all departments at anchor. If the type of vehicle you looking for is not produced by.nissan or Subaru and your looking for a great dealership, you can check out their used or slightly used vehicles, if not found well worth a call to Anchor to how long it might take them to.find what your looking for. Thankyou for your continued great service.
Great dealership, this would have to apply to all departments at anchor. If the type of vehicle you looking for is not produced by.nissan or Subaru and your looking for a great dealership, you can check out their used or slightly used vehicles, if not found well worth a call to Anchor to how long it might take them to.find what your looking for. Thankyou for your continued great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always 5 star.... until my last few visits. Had rear brakes done and a few months later went back for an inspection. My front brakes failed I said to service person weird how bad. 'Well one pad is at zero and your rotors are too rusty to be turned' Thought I would have heard the brake indicators? " Different system" hmm. I had two these and and used to do the brakes myself so that's not true. I couldn't have the brakes done that day but had my oil changed . Anyhow after all that I left and when I got on the highway looked at my hood blowing open- not latched. Luckily I was able too pull over before it blew open. I mean no ones perfect. When I left they gave me a list of routine maintenance- transactions flush etc. Total with brakes was a around 1600. Went back to have the brakes done and decided to do it all. (They did give me a 30 dollar discount for that mishap) No courtesy vehicles so scratch that. I was not happy. I never raised my voice just expressed my dissapointment. She said I was hostile. I've never heard someone use that with a customer- 15 year territory manager. Got my brakes done-inspection complete. Then on my way back from Maine my ABS light goes on. Don't enjoy writing this. Like I said always 5star since I purchased the truck there. Check my reviews. xxxx happens.
Always 5 star.... until my last few visits. Had rear brakes done and a few months later went back for an inspection. My front brakes failed I said to service person weird how bad. 'Well one pad is at zero and your rotors are too rusty to be turned' Thought I would have heard the brake indicators? " Different system" hmm. I had two these and and used to do the brakes myself so that's not true. I couldn't have the brakes done that day but had my oil changed . Anyhow after all that I left and when I got on the highway looked at my hood blowing open- not latched. Luckily I was able too pull over before it blew open. I mean no ones perfect. When I left they gave me a list of routine maintenance- transactions flush etc. Total with brakes was a around 1600. Went back to have the brakes done and decided to do it all. (They did give me a 30 dollar discount for that mishap) No courtesy vehicles so scratch that. I was not happy. I never raised my voice just expressed my dissapointment. She said I was hostile. I've never heard someone use that with a customer- 15 year territory manager. Got my brakes done-inspection complete. Then on my way back from Maine my ABS light goes on. Don't enjoy writing this. Like I said always 5star since I purchased the truck there. Check my reviews. xxxx happens.
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We would like the opportunity to address your concerns. Please reach out to me directly at (401) 768-3377 when you have a chance. Thank you, andI look forward to hearing from you. Stephanie Shultz Service Mgr. Anchor Nissan
Pleasant staff, comfortable lounge, timely service. I have worked with Rich a couple times now with great results.
Pleasant staff, comfortable lounge, timely service. I have worked with Rich a couple times now with great results.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anchor has done all the service on my Altima since I bought it there in 2016. Great service team!
Anchor has done all the service on my Altima since I bought it there in 2016. Great service team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have bought numerous vehicles from Anchor Nissan in North Smithfield. My salesman, Eric Fera, has always treated me with the upmost respect and honesty. He is why I continue to return to.Anchor Nissan. I do love my cars that I purchase, but to know I have a dealership that knows my name when I walk in and is always willing to drop everything to answer questions, means a lot to me. The service department is second to none. I would not want to go anywhere else to purchase my vehicle.
I have bought numerous vehicles from Anchor Nissan in North Smithfield. My salesman, Eric Fera, has always treated me with the upmost respect and honesty. He is why I continue to return to.Anchor Nissan. I do love my cars that I purchase, but to know I have a dealership that knows my name when I walk in and is always willing to drop everything to answer questions, means a lot to me. The service department is second to none. I would not want to go anywhere else to purchase my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
When I brought my vehicle in, I just asked for a quote to replace my muffler because the sound was obviously indicative of a leak or some type of damage. The service advisor spoke very fast and I was led to believe that there would be an additional charge of $224.95 if it was not a muffler problem and further testing and diagnosis was needed. After waiting almost 2 hours, I was told I needed a new muffler which I already knew and informed her when I walked in the door. I have absolutely no idea why I was charged $224.95 for an obvious muffler issue that I had already informed them about. They also mentioned an issue with the wheel bearings which I had known about for years and had even discussed with them in the past. $224.95 to give me a quote for a new muffler is obviously an extremely unethical amount to charge to just give me a quote for a muffler.
When I brought my vehicle in, I just asked for a quote to replace my muffler because the sound was obviously indicative of a leak or some type of damage. The service advisor spoke very fast and I was led to believe that there would be an additional charge of $224.95 if it was not a muffler problem and further testing and diagnosis was needed. After waiting almost 2 hours, I was told I needed a new muffler which I already knew and informed her when I walked in the door. I have absolutely no idea why I was charged $224.95 for an obvious muffler issue that I had already informed them about. They also mentioned an issue with the wheel bearings which I had known about for years and had even discussed with them in the past. $224.95 to give me a quote for a new muffler is obviously an extremely unethical amount to charge to just give me a quote for a muffler.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I purchased a 2022 Ram city pro master Sight unseen and never drove it It was delivered to my house in upstate NY Amazing condition and exactly how it was represented on line Anchor worked with my finance company and closed the deal with no issues. I test drove the vehicle found a slight pulse in the brakes… texted that there was an issue and within 15 min I was guaranteed that they would cover any issues to get it fixed 💯 % covered. No that’s someone who stands behind what they sell Rhode Island has a honorable and trustworthy dealer to do business with with I will buy from them again Jim H North Coast Catering. Thanks again
I purchased a 2022 Ram city pro master Sight unseen and never drove it It was delivered to my house in upstate NY Amazing condition and exactly how it was represented on line Anchor worked with my finance company and closed the deal with no issues. I test drove the vehicle found a slight pulse in the brakes… texted that there was an issue and within 15 min I was guaranteed that they would cover any issues to get it fixed 💯 % covered. No that’s someone who stands behind what they sell Rhode Island has a honorable and trustworthy dealer to do business with with I will buy from them again Jim H North Coast Catering. Thanks again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
GOOD. WHY A 15 WORD MINIMUM? THIS IS STUPID NODODY WANTS TO DO THESE SURVEYS TO BEGIN WITH!
GOOD. WHY A 15 WORD MINIMUM? THIS IS STUPID NODODY WANTS TO DO THESE SURVEYS TO BEGIN WITH!
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- 4.0
- Does recommend this dealer
- Shopped for a new car
Three hours for oil change is unacceptable. Tuesday morning with an appointment. Truly poor service. I’m told you had wrong filter. All that time then you check off tires need rotating after you give me back the vehicle 3 hours later, really! You couldn’t send a guy to go pick one up?
Three hours for oil change is unacceptable. Tuesday morning with an appointment. Truly poor service. I’m told you had wrong filter. All that time then you check off tires need rotating after you give me back the vehicle 3 hours later, really! You couldn’t send a guy to go pick one up?
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair