Serra Chevrolet Buick GMC of Nashville

Always pleasant and efficient service at Serra-Nashville with reasonable wait times and accommodating waiting room with beverages etc. My experience with the pre-paid maintenance has been great and I am glad I arranged for it at my time of purchase three years ago. It keeps my car running smoothly .

Do NOT trust this dealership. I was told  by the salesman, Matt Tupa, the car I purchased was in “excellent condition.” That was a complete misrepresentation. When the vehicle arrived, it had multiple dents, scratches, and paint chips that were never disclosed. I immediately took the car to a repair shop, and they quoted me $5,000 to fix the damage. When I contacted the dealership and spoke to the Sales Manager, Ryan Dillingham, he refused to take responsibility or offer any resolution. Hiding damage and exaggerating the condition of a car is dishonest and unacceptable. Buyers beware — this dealership does not stand behind what they sell and will say whatever it takes to close a deal.

Excellent service, Serra exceeds my expectations from start to finish and their service advisors only recommend the services I need.

I did not like the service advisor Brad, he should not be working as a service advisor. I dropped my vehicle off on Friday night where it was first in line. I was told the external fuel filter was included with every other oil change. Brad called at 7:30am saying they did not change the fuel filter and it was $200, I told him they are $15 and he tried to argue with me, of course he was talking about the one in the tank. Why in the xxxx would someone ask for the fuel filter in the tank to be changed with an oil change, common sense knows it's the external fuel filter next to the fuel filter. so I told him just to change the oil and do what it was according to my service plan and he said he'd get on it and he stated in would be ready in a couple hours. I got there at 10:00am and he still had not have had them change my oil so I had to wait over 1 hour for them to finish it. Don't tell customer it will be done and you don't even do it. Bottom line he totally forgot and he was rude. Serra has been doing my routine oil change on my truck because I bought the maintenance plan. This one experience has made me not to want to renew my oil change service plan. Usually they are very professional and has always done good work but I am not happy.

Jim was very respectful and a pleasure to work with on my car purchase. I would recomend him to a friend.

Offered peanuts for my trade. Had out- the-door price. Agreed. Went back next day to pick up new car, price jumped up $2400, paperwork mistake and imcompetance. Stormed off in a huff.

I brought my truck in for an oil change & tire rotation. Also a safety check as I was leaving on a trip. My service advisor I’d Dana. She has taken excellent care of my vehicles over the years. I trust her advice on all things related to the maintenance of my truck.

I made an appointment and even brought it in earlier. All to check where the oil was leaking which I told them exactly where it was. Everyday I got a text saying "Sorry we don't have mechanics in today bla blah blah blah. For 3 days they had my car and never looked at it. If you don't have mechanics then stop taking cars in. You are the biggest rip off of a dealership and I will make sure nobody that I know come to you

I really enjoyed my experience at the dealership. I arrived early and was immediately greeted by my sales representative. Austin who guided me and my girlfriend through the process he also took us on a tour of the car lot to look at other options the we inquired about and at the end we made our final decision on the vehicle that we had set out to purchase. I’m very happy and excited just want to thank Austin and the whole team for a great experience I couldn’t ask for better.

Irish was great to deal with as well as the rest of the team No pushy sales was was in my new truck in a couple of hours. Nice job guys keep up the great work