Century MINI

Our experience with Century MINI has been extremely frustrating and unacceptable. There was an administrative error with our vehicle title, and MINI Financial contacted Century MINI three or four times asking them to correct it. My husband also called repeatedly and left several messages for Latricia, but she never returned his calls. We paid off the vehicle in less than one year. After waiting approximately four months, we went to the DMV expecting to pick up the title, only to learn that the paperwork had been submitted to Raleigh just one week earlier. There is no excuse for taking four months to correct a simple administrative error, especially after repeated calls from MINI Financial and multiple unanswered messages from us. The lack of communication, responsibility, and customer service was terrible. We expected much better from Century MINI.

My 2013 Mini Cooper S Countryman was with Century Mini in Greenville SC for some time and it wasn’t cheap to get it back fixed. THAT SAID - - Jerry, the service manager, is probably one of the most honest men I’ve dealt with. He gave me advice on my options, choices for what I should/could spend and I believe the people who he ultimately assigned to work on my car were skilled. My faith in dealerships and their aftercare has been restored by him. Thank you Jerry and to your mechanic (don’t know his name).

I took my 2013 Countryman in for service at 90k for a 100k service because the car was no running properly.. I spent over $2700 on a timing belt and other issues. My son got his car back to Savanah and started having the same issues. Took it to a mini service dealer there and spent another $750 replacing spark plugs and coils.. car is running fine. Century had my car for a week and didn’t fix it! These people are parts changers and just looking to bill hours based on mechanics who must be paid based on the parts they can sell…

Almost 4 years and Bonnie always acts with great professionalism. Excellent communication and explanation of each of the services and recommendations. Thank you!

The Service Dept. is the reason I like buying my cars at Century Mini, the service team is honest. I think alot of Bonnie and her team they have always treated my car as if it was thier own. Because of the great service I receive from the Service Dept. I will continue to buy my Minis at Century.

Friendly, knowledgeable staff in service department. Returned the car to me cleaner than when I left it. Repair did not take longer than promised.

Everything good organized, clean facilities,coffee, snacks, nice people. Good experience as always.

Jim Rohrer did a wonderful job in helping me through an unexpected early morning trip to the BMW service bay.

Tanner was great. He was very informative on my newer Mini. The whole process of buying a car was the easiest I ever had.

Repeat customer- Second vehicle purchased this year; Great experience.