Marin Imports

I have not gone in yet but will of loan approved for a lower priced auto

I bought a used BMW X5 plugin hybrid. At the time of sale, I mentioned that the brakes were spongy and they agreed in writing to send me new brake fluid to self-flush. That never came, despite my reminders. 1 month after purchase, the DMV has not yet received the change of ownership paperwork. Also, the hybrid charging system on the car has failed. The dealer offered a 90 day warranty but will not call back or reply to emails.

GREAT OVERALL!!! Omid was super friendly, great customer service skills and very efficient. Although he was the only one there and with clients waiting on him he never made us feel rushed and took his time with each client.

Just an update on my first review when I purchased the vehicle we could not find the special lock for the wheel lug nuts which were custom,The owner of the truck prior to me could not Find it so Marin imports paid to have my local tire shop replace whatever needed to be replaced which luckily they had a lock that fit it. The process was very easy and painless thanks again Marin imports.

Great selection of clean cars, the salesman allowed me to test drive multiple cars. Still undecided about my purchase and the salesman was not pushy.

This is my favorite dealership out of the ones I have visited. The people here are kind and helpful. There was no pressure and no one tried to push cars on me. Their customer service was professional and casual. All my questions were answered and they took my personal considerations into account. It was overall an efficient and stress-free experience.

No return call or update on credit process. Only return call is to tell me vehicle was sold. Maybe this happen because of my credit.

Great dealership! Easy to work with, no pressure and it's clear they are picky about the quality or cars they offer for sale; nothing but clean, excellent condition cars. They truly did a great job finding competitive financing despite my personal financial challenges. I recommend Marin Imports and will buy from them again!

Out of state buyer. Inspected car, vehicle and price was what I expected. Had vehicle shipped to my home. Two weeks later the shipper called saying that dealer said I was to pay for shipping. I told them the shipping fee was included in the purchase price and I had the document to prove it. They accepted my answer and said they would pursue payment from the dealer. Also, due to their delay and incomplete paperwork mailing to my state dmv it was a total of 61 days before my plates arrived. My temporary had expired and I was unable to drive the vehicle in the interim.. They are either incompetent, uncaring after sale, or worse.

I had a really great experience today at Marin Imports in San Rafael. We worked with Omid Khalili and he couldn't have been more honest, approachable and informative. There was no pressure whatsoever but only a relaxed atmosphere and plenty of time to make an informed decision. We were also able to drive the cars independently rather than have a salesperson ride along in the back seat. He trusted us and we trusted him. We bought a beautiful car at a reasonable price. I highly recommend Marin Imports!