Naples Mazda

All good but second oil change in two weeks ( 2 different cars ) and I asked for a car wash both times and neither time did they wash the car

Experience was okay. Nothing bad, but nothing great. The transporter Frank was punctual and was the best part of the experience, so shoutout to Frank. The service advisor never sent the video explaining the inspection oh my cars

I felt good about my purchase just felt because I was paying cash I felt like I wasn’t a priority. I know the dealerships make their money on financing but I should not be penalizes for using cash. I learnt a lot from this experience and it won’t happen again!

The dealership was very accommodating when I needed to reschedule due to a last minute conflict. They also took care of a recall that I was unaware and washed my car.

Very nice and attentive, did not take too long for my car to be ready and was in a pleasant waiting area with vending machines.

Every person we interacted with was pleasant, polite and treated us with respect. They seemed very knowledgeable with regards to the process.

Timely, communicative and effectively addressed the issue Provided a loaner car making it very easy and convenient

I had a great experience with our sales representative, Phil. He was wonderful to work with, answered all of my questions, and made the process smooth on the sales side. However, the experience became more challenging when working with finance. I was told that I needed to purchase the extended warranty in order to qualify for certain rates, which was frustrating.

Everything was fine. Salesperson was good and deal was fair. I did ask about the tires and specifically what shape they were in. He and the sales manager responded that they have to be good to get the certified rating. It is my fault I didn’t check as the tires are poor and need replacing.

The service was great and the salesman was extremely knowledgable about all 3 vehicles we wanted to test drive. We were able to drive it home that day!