Reviews
Don't bother
I have had to bring my Porsche in twice for its yearly service on both occasions the "loaner car" service was a 3 month wait. Do they only have one loaner car? Now I have to go to the expense of renting a car because they are unbelievably slow and extremely over priced. It's a joke....did not expect this from Porsche. My housekeeper drives a Kia and she takes her car in a never has has trouble getting a loaner car, the are quick and inexpensive. Makes you wonder.....just saying
- Customer service 2.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, Thank you for your feedback. We would like to assist in scheduling a courtesy vehicle for your transportation needs. We also offer alternative transportation via our Porsche shuttle, Uber and Lyft. We also highly recommend our convenient pickup and delivery option where we pick up your vehicle, address your service needs and return it to you. Please contact us at 713 423 3525 so we may assist. Alternatively, please share your name with us here and we will be happy to contact you.
Exceptional Service from Eddie at Porsche River Oaks!
Exceptional Service from Eddie at Porsche River Oaks! I recently had the pleasure of working with Eddie at Porsche River Oaks for my Porsche Taycan purchase, and I must say that he provided the most outstanding service I have ever experienced at a car dealership. From the moment I stepped foot into the showroom, Eddie greeted me with a warm smile and genuine enthusiasm. He took the time to understand my specific needs and preferences, ensuring that every aspect of my car-buying journey was tailored to my satisfaction. Eddie's expertise and knowledge of the Porsche brand were truly impressive. He patiently answered all my questions, providing detailed explanations of the Taycan's features, technology, and performance capabilities. I felt confident and well-informed throughout the entire process, thanks to his guidance. What truly set Eddie apart was his unwavering professionalism and dedication to customer satisfaction. He went above and beyond to accommodate my requests, working tirelessly to find the perfect Porsche Taycan that met my requirements. His attention to detail and commitment to ensuring a seamless buying experience were truly admirable. Not only did Eddie excel in sales, but his after-sales support was exceptional as well. He followed up with me promptly, ensuring that I was fully satisfied with my purchase and addressing any concerns I had. His commitment to building long-term relationships with customers is evident and greatly appreciated. I cannot recommend Eddie at Porsche River Oaks highly enough. His passion for the Porsche brand, exceptional customer service, and genuine care for his clients make him an invaluable asset to the dealership. If you're looking for a truly outstanding car-buying experience, be sure to ask for Eddie! Thank you, Eddie, for making my Porsche Taycan purchase an unforgettable and enjoyable experience. You have earned my utmost respect and gratitude. Best regards, Jesus Diaz
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jesus, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Eddie and the whole River Oaks Porsche team was great!
Eddie and the whole River Oaks Porsche team was great! They were super easy to work with and were helpful in finding the car I wanted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Porsche River Oaks! We're looking forward to your next visit with us!
Momentum Porsche Dealership
Very professional and is a great dealership to do business with. Their level of detail and service is top notch Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
New Car Purchase
Very satisfied with the purchase of my pre-owned car. While I was looking for a new car, this one came available at a good price, and I jumped on it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gary, we are very happy to have provided you with such a positive experience! We hope to see you soon!
I brought my Porsche Boxster in for a recall.
I brought my Porsche Boxster in for a recall. It involved opening the front hood. The opener in the car didn't work, so I told the service manager there is a emergency wire under the front light. They told me it would be 1 service hour, $244.88. It took me less than a minute to open the trunk when I got home. They also recommended I get 4 new tires for $1,238. I had my car inspected this month and had to get 2 new tires to pass inspection. I went to Discount Tire and had 2 new rear tires installed. These tires have less than 100 miles on them. They said the tires had low tread. Clearly, that is a lie. This is a beautiful dealership, but they try to upsell you stuff that is brand new, such as my tires. Not very trust worthy. Brandon Diaz was my service advisor and he was a good person. He was just relaying what the mechanic's were telling him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Doug, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (844) 894-5470 to discuss this further.
Quick and easy experience, great customer service.
Quick and easy experience, great customer service. Like like like like like like like like
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Worst service with an attidude
worst dealership experience had a specific appointment we were waiting for 45 minutes finally we walked out. the sales lady came after us and told us she was sorry but now would take care of us. back upstairs at her desk asked for us to wait another 15 minutes while she checked out the car we were interested in. came back and told us it was sold. realy?
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (844) 894-5470 to discuss this further.
Porsche 911 Purchase
The salesman was high pressure and anxious to close the deal. I expressed a few concerns about the car being a good fit for my situation but he insisted they would not be an issue. One did turn out to be a genuine problem when I brought the car home and now I am stuck with it.
- Customer service 5.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gary, we're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to us at (844) 894-5470 so we can work towards a resolution.
Beautiful dealership.
Beautiful dealership. Everyone is nice and helpful. Love that everything was indoors to beat the houston heat!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!