Meet John Holliday

Amazing experience buying our new Toyota Sienna! Joey, our sales associate, and John, the general manager, were super great to work with and gave me a great deal on the car. 100% recommended!

April Crometry is awesome. She is friendly, professional and easy to deal with. Highly recommend her.

If I could give 0 stars, I would. My wife asked for an out the door price on a 2025 Sienna XLE and we received about a thousand calls an emails with everything BUT the one thing we wanted. Especially annoying was that my wife specifically indicated she wanted to communicate over email, but different people from this place kept calling her or trying to call her. Terrible experience. We bought from DARCARS instead.

My salesperson Drew Evens I worked with Drew Evens for my purchase of a used Mini sport from Heritage. I dealt with Drew over the phone as I am from out of state. He was very responsive to my many questions about the vehicle and stayed in contact on his day off with his personal phone texting me updates. To be an out of state buyer I’m assuming sale people are thinking this is a waste of my time they will never complete this purchase. I never had that feeling from Drew he was genuine and upfront with information and negotiations. I would recommend him to anyone looking to purchase a vehicle he is newer to the location but an experienced sales person and as I discovered incredibly knowledgeable about Toyota trucks and Highlanders ( I’m also a Highlander owner since 2003). I appreciate his patience and assistance in guiding me through my first out of state purchase of a vehicle. The dealership: Negatives: The dealerships GM did not respond to emails about a pretty large dent in the side panel that I didn’t notice when I picked it up nor is it evident in the video my sales person sent. Positives: The same GM had me picked up at the airport and brought out to the dealership which I felt was a classy thing to do. The car had its battery changed the day before I picked it up The dealership returned some of my licensing fees after they dropped the ball on getting my tags up here in Massachusetts. I don’t ask for it a check just arrived also I thought a professional classy move. The finance manager I initially worked with was sufficient in her duties The finance manager that assisted her and then became my point of contact to get the tags resolved was fantastic. The dealerships has its issues but also had a lot of pluses.

Heritage Toyota Owings Mills and Aydan Brown were great. Thank you very much for the help!

Aydan Brown was professional and very knowledgeable. He is well spoken and made sure I was taken care of. He had a great attitude and was fun to work with. Highly recommend reaching out to Aydan if you're in the market!

Chano King is an exceptional professional in the automotive sales industry. His approach to helping customers find and purchase a new car is marked by a rare combination of expertise, patience, and a genuine commitment to customer satisfaction. Throughout the car buying process, Chano consistently demonstrated a high level of professionalism. He is knowledgeable about the vehicles he sells, able to provide detailed information about features, specifications, and performance. He uses this knowledge to help customers make informed decisions, rather than pushing for a quick sale. What truly sets Chano apart is his remarkable patience. He understands that buying a car is a significant decision and takes the time to listen to customers' needs and concerns. He is not afraid to spend extra time answering questions, exploring different options, and ensuring that the customer is completely comfortable with their choice. He created a no-pressure environment, which made the often-stressful process of car buying feel relaxed I am glad I had Mr King as a sales associate. HIs ability to work with us and for his dedication in finding a vehicle that fit our needs and budget. His transparency and straightforward communication throughout the negotiation and paperwork process further solidify his reputation as a trusted and reliable sales associate. I highly recommend Chano as sales professional. His patience, expertise, and dedication to a positive customer experience make him a standout in the industry. Anyone looking to buy a new car can feel confident that they are in excellent hands with Chano. New Cross Owner 😀

Mr Will Butler was so outgoing patient helpful superior customer service. I just want to thank him for all his work and everyone else who assist him in the process thank you thank you so much Mr Will me and my dad greatly appreciate you and your team Love from the Redd Family

John and Ronald were great! They really took care of us. Extremely nice and knowledgeable.

A very welcoming facility with quick and courteous staff. Very knowledgeable with all vehicles and amazing service.