Reviews
Great the service technician was very nice and knowledgeable. The service was complete in a reasonable time. Would use the service again for other uses.
Great the service technician was very nice and knowledgeable. The service was complete in a reasonable time. Would use the service again for other uses.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Willie! We're thrilled to hear that you had a positive experience with our service technician at Rivertown GMC. It's great to know that our team was able to provide you with knowledgeable and efficient service. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team
Inflow and output of vehicles within the service department seems poorly structured / managed and misleading to customers. Our vehicle was behind schedule and never corrected with a proper timeline. Comments were heard by customers while waiting that someone else?s vehicle had been forgotten about and would now just have to wait another day.
Inflow and output of vehicles within the service department seems poorly structured / managed and misleading to customers. Our vehicle was behind schedule and never corrected with a proper timeline. Comments were heard by customers while waiting that someone else?s vehicle had been forgotten about and would now just have to wait another day.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everyone is so nice and knows be by name! It?s like a family and they take such good care of me. I truly enjoy coming in and visiting with friends. They make me feel welcome and special.
Everyone is so nice and knows be by name! It?s like a family and they take such good care of me. I truly enjoy coming in and visiting with friends. They make me feel welcome and special.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Lisa! We truly appreciate your feedback and are thrilled to hear that you feel like part of the Rivertown GMC family. It's wonderful to know that our team makes you feel welcome and special during your visits. We look forward to seeing you again soon! Sincerely, The Rivertown Buick GMC Team
Great service provided at rivertown gmc,the waiting room were also great,employees were very friendly, plus free coffee and pop corn,also the bathroom were clean.??
Great service provided at rivertown gmc,the waiting room were also great,employees were very friendly, plus free coffee and pop corn,also the bathroom were clean.??
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind review, Charles! We’re pleased to hear that you enjoyed your experience at Rivertown GMC. It’s great to know you appreciated our friendly staff, clean facilities, and the complimentary coffee and popcorn. We look forward to welcoming you back next time! Sincerely, The Rivertown Buick GMC Team
Anthony S. Was amazing throughout the entire buying process! He made the experience less stressful and kept in touch with us throughout the process. Highly recommend going to see Anthony at Group 1 GMC
Anthony S. Was amazing throughout the entire buying process! He made the experience less stressful and kept in touch with us throughout the process. Highly recommend going to see Anthony at Group 1 GMC
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review, Heather! It's wonderful to hear that Anthony made your buying experience enjoyable and stress-free. At Rivertown GMC, we strive to provide exceptional service, and we're so glad to know that Anthony was able to assist you so well. We appreciate your recommendation and look forward to seeing you again! Sincerely, The Rivertown Buick GMC Team
Unprofessional worst’s experience at a dealership Josh was rude and nasty Adriana needs more training so the story is I brought a Volkswagen Atlas the first contact had technical error so it had to be replaced weeks after I drove off the lot with the vehicle then whatever they missed up they corrected so I signed a new contract then I went to go get my license plates. They then told me one was issued already for the vehicle, but I hadn’t received it so they couldn’t issue me a new one until I received it or waited 30 days pass my temporary plates is expired. I reached out to the dealership. No response reached out to Finance no response so I’m basically left with an expired temporary plate waiting until July 8 and if I get pulled over I can explain to the cop and hope he’s a nice one never ever ever again at this dealership for me not to mention it was cutting off then I sat there more that six hours at the service for them to say I needed to take it to a Volkswagen dealership because they couldn’t diagnose what was wrong don’t ever go to this dealership
Unprofessional worst’s experience at a dealership Josh was rude and nasty Adriana needs more training so the story is I brought a Volkswagen Atlas the first contact had technical error so it had to be replaced weeks after I drove off the lot with the vehicle then whatever they missed up they corrected so I signed a new contract then I went to go get my license plates. They then told me one was issued already for the vehicle, but I hadn’t received it so they couldn’t issue me a new one until I received it or waited 30 days pass my temporary plates is expired. I reached out to the dealership. No response reached out to Finance no response so I’m basically left with an expired temporary plate waiting until July 8 and if I get pulled over I can explain to the cop and hope he’s a nice one never ever ever again at this dealership for me not to mention it was cutting off then I sat there more that six hours at the service for them to say I needed to take it to a Volkswagen dealership because they couldn’t diagnose what was wrong don’t ever go to this dealership
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We regret that your experience did not meet expectations and apologize for the frustrations you encountered. We take concerns regarding communication, timeliness, and professionalism seriously, and your comments will be addressed internally to improve our processes and team performance. We do appreciate you recognizing Mr. Wayne in finance for his professionalism. Thank you for bringing this to our attention. Kevin Colangelo Jr. New Car Sales Manager Group 1 GMC Rivertown kcolangelojr@group1auto.com
Made an appointment for 1030 for a battery check and tire rotation and balance. I got home by 1145. Enjoyed the free popcorn and coffee.
Made an appointment for 1030 for a battery check and tire rotation and balance. I got home by 1145. Enjoyed the free popcorn and coffee.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Rebecca! We’re glad to hear that you enjoyed the complimentary popcorn and coffee during your visit at Rivertown GMC. It’s great to know that your battery check and tire rotation went smoothly. Looking forward to seeing you again soon! Sincerely, The Rivertown Buick GMC Team
Outstanding service from the Salesperson to the Finance representative. From walking onto the lot, until driving off in my new vehicle. Easy, no pressure process. Also offered upgrades. The entire experience was enjoyableyou
Outstanding service from the Salesperson to the Finance representative. From walking onto the lot, until driving off in my new vehicle. Easy, no pressure process. Also offered upgrades. The entire experience was enjoyableyou
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Deitrich! We’re glad to hear that you had an outstanding experience at Rivertown GMC, from the moment you walked onto the lot to driving off in your new vehicle. It’s great to know that you found the process easy and enjoyable, and we appreciate your kind words about our team. Looking forward to welcoming you back for any future needs! Sincerely, The Rivertown Buick GMC Team
Scheduled oil change as well as a few after market enhancements added to my GMC Canyon went very smooth . Very happy with the services!!
Scheduled oil change as well as a few after market enhancements added to my GMC Canyon went very smooth . Very happy with the services!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that your oil change and aftermarket enhancements for your GMC Canyon went smoothly. At Rivertown GMC, we strive to provide excellent service, and it’s great to know we met your expectations. We look forward to seeing you again for your next service! The Rivertown Buick GMC Team
Hi, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent customer service and my service rep handled my repair with expertise and quick service being that I was traveling through and had no service appointment. My vehicle was repaired quickly and I was able to resume my journey
Excellent customer service and my service rep handled my repair with expertise and quick service being that I was traveling through and had no service appointment. My vehicle was repaired quickly and I was able to resume my journey
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!