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Leith Volkswagen of Cary

(2,825 reviews)
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 9:00am–6:00pm
Sunday Closed Closed
2021 state dealer award
View 15 awards
2021 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Leith Volkswagen of Cary from DealerRater.

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My First VW purchase was a great experience

Travis, my sales person, was super helpful in showing me all of the features of the car. There was no pressure. The test drive really sold me on the Golf GTI Sport. I brought my 11 year old son with me to the dealership and Travis entertained him While I filled out the paper work with Rickie Jones. I typically don't like finance guys, but Rickie was the exception. We negotiated some on the extended warranty and I walked out feeling GREAT. I initially started my price negotiations with the Internet Manager, so I knew the price I was paying before I even arrived at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought Passat R-Line

Good customer care. Good sales people. Including sales manager.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always a pleasure

This is our 4th VW from Leith VW in Cary. There must be a reason we keep coming back! Our salesperson, Chris Cappella, was so nice and patient. I would recommend him and this dealership highly if you are looking for a new VW in the Triangle. Now to the car. Wow! Going from a Jetta to a Tiguan. It is exactly what I have been dreaming of. It is the limited model, but you wouldn't know it from all the amenities. I can't wait to drive it more! Thank you again Chris and Rickie for making this such a smooth transaction!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience at VW

Shopping for a new car has never been such a positive experience. Not only was Art (our sales associate) friendly and helpful, but he was also honest. Art helped me pick the vehicle that was right for me with all of my options in front of me. Nothing was ever a bad question, and VW in general was very accommodating. Thank you VW for the experience, and thank you Art for the help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Customer Service. Excellent Experience.

I went to MULTIPLE VW dealerships in the area. Hands down the best service was here. Michael Hall in sales was outstanding. He was the reason I bought here. I actually had a slightly better offer made elsewhere, but I didn't feel as welcome and like I was in good hands making a purchase there. I went back and forth multiple times with negotiations and the whole time Michael was gracious, friendly and was never pushy or aggressive. The entire team from sales, to managers (like Cedric Wolber who helped so much) and even the Business Manager Rickie Jones. I had some hiccups on my end when finalizing things and even then I had a pleasant experience. Bottom line, service is great here and Michael Hall is a tremendous professional. Hands down best I've seen out of the 15 to 20 or so dealerships I visited before purchasing a vehicle at Leith VW. If you need a vehicle come see him. He will shoot straight, be honest, won't pressure you, be patient and will push to get you the best deal. If you want good customer service and a great deal come here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great cars,Great service

Amazing customer service, Brandon was willing to work with us and gave us a great price on the car! Definitely recommend going there if you want great pricing with great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Made it happen!

I really felt like Chris cared about what I needed and took the time to make sure everything was perfect. I will go back again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Laid back, painless buying

Brandon was the best car salesman I have ever encountered. Easy going, laid back and willing to spend the time to look at all my options. It was a pleasure and I don't think I will ever go to another dealership again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Had a great experience with Travis. My husband came initially for me looking for the used alltrack. Travis and the dealership were very personable and easy to work with. Plan on buying my next cars from here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

I came to look at purchasing my first car in the US, Brandon was able to help me find a great car and a payment option that worked for me. I would thoroughly recommend working with Brandon as my experience was professional but personal :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.