Hennessy Ford Lincoln Atlanta

Never have experienced such issues with the service center as I have with Hennessy Ford. My car has set at the lot aince June 14th waiting for a diagnostic test. Apparently my car must be parked in the lot in order to save a place in the magic queue to hold its place in line. If you need to get your car for an appointment, you lose your place in line. They can’t give you an idea of when the diagnostic test will be done but they certainly sell you hard on their service packages when purchasing your car. Don’t waste your time or money with Hennessy Ford. They are awful. Try Wade Ford instead.

Let’s start with Crystal. I put in an online request for a vehicle for my mom. Crystal was initially assigned to my mother to help her sale. My mom was trying to trade in her 2017 Lincoln which was being valued at $10,900-$13,000 the average dealer purchases falling at $12,500. via KBB/Carmax. This dealer wanted to give $10,000 flat. My mom was trying to understand and get a better rate than the lowball they were giving her and Crystal was extremely rude and combative even hanging up in my mother’s face. Strike1 Now the manager Andrew. This dealer has been soliciting my mother to trade in her car via email and postal mail. Andrew calls my mom back and tells her to come in person so he can make a “fair” offer. He was super condescending and egotistical. Let’s review facts. My mother’s car has brand new tires, windshield wipers, up to date oil changes, and a new engine this dealer installed because of a recall. The only problem dry is my mom has a small cut in the seam of her passenger seat. And a few small stains in the upholstery. Nothing a small detailing can’t fix. This man tells my mom well now that I’ve seen the car it’s $8,000 but I am willing to maintain the $10,000 for your sake. Then blatantly tells my mom to take her car to carmax and the only way he will give a better deal is if carmax offers it first. My mom’s response was well at that point I might as well give carmax the sale and he replied “yup you should just go to carmax.” They never worked the deal ran any numbers or attempted to work with my mom to sale a car. It’s almost laughable because my was is pre approved with Capital One up to $53,000 as well as the Lincoln Credit finance. My mom was so offended and hurt leaving here because she felt she was treated less than and unfortunately it read a little discriminatory/bias. As he was super nice and helpful to the other family shopping there who left without a car. My mom came to leave with a car today and her time was wasted. It is important to note that Andrew has done this to my mother before about a year ago. It’s unfortunate because when my mom got her 2017 5 years ago the young man they had was amazing and even helped after my mom purchased the car. He was promoted to the ford sales manager. All in all these unprofessional bias employees have tainted my mother’s view of Lincoln as a whole so this dealer has lost a returning customer who pays her bills on time and has the cash to spend. Pity

This company likes to play games and you will lose if you deal with them. From sales to service I have been taken advantage of financially. How anyone in this company can sleep at night knowing they cheat their customers at every turn is beyond me. They should be ashamed. So, I recently went in to cancel my maintenance agreement with them and to get my money back because I traded the vehicle somewhere else. I purchased the top maintenance package from them and they are refunding me the basic maintenance package. When I called to complete this transaction they took my name and number and said the "man" that handled it would call me back. I never got a phone call so 2 weeks later, I brought my new sale paperwork and my payoff from Ford into them and was told the "woman that handles this was off" ok when will she be back "I dont know" So then I have to go all Karen on them after waiting patiently for 30 minutes to speak to a manager and find out why the receptionist didnt know "when" the person I needed would be in. I latch onto sales manager who tells me the girl in the front is new and didnt know better. He takes me to the Finance Manager who says he can fix it for me. Now during this process he is playing with buttons on the computer I cant see. I'm pretty sure he selected the "basic" maintenance package to refund when I purchased the "premium" maintenance package. They misdirect blame and then make you think they are doing everything they can when in actuality they are just placating you into thinking they are helping. After my dealing with them from getting up and walking out during the the purchase sales portion and them stopping me and magically being able to get the terms where I wanted them, to then be taken into the finance dept where they change all the numbers around that you talked about with sales and then selling you maintenance packages that arent worth the money, to the service departments slow as molasses work ethic, to this new issue which by the way they dont TELL you when you purchase a vehicle and buy a maintenance package on it, that if you trade in the vehicle and the account is paid off from that transaction, they have to refund your service maintenance package I only found this out from a reputable Ford Dealership, not Hennessy. Just another of the ugly mis-directions this company uses. If I were you and you are looking at possibly working with these people, do more research because you will regret your dealings with Hennessey.

We were looking for a specific Ford Escape to replace one that had been totaled out. My wife was very attached to her Escape, and I knew it was going to be difficult to get her a replacement. Hennessy had the only Escape within 100 miles, which was a close match for her car. We got to the dealership until about 30 minutes before closing. Carl Lane and his team spent 3 hours with us making sure everything was correct on the Escape. We left with a car that helped ease the blow of getting our other Escape totaled out. We are very happy with our decision to use Hennessy Ford.

Don't come here, please take your business anywhere else. IF I COULD GIVE THEM A 0, I WOULD!! The customer of this place is in xxxx!! I had my car towed into the location the night before for a 7 am appointment. I had to call them around 10 to figure out what was happening. At first, they claimed they didn't have my car at all on the lot so then I had to call the tow man to confirm he dropped it off. No one called to say they found my car, I had to call several times to find the person who had my key. At this point, its 1 pm and I finally got in contact with my service agent and nothing had been done to the car. My service agent Terrion Crooks claims he was given the key this morning but didn't work on it or pass it to another agent who could begin my service. Instead, he told me he had other people ahead of me. Again my appointment was at 7 am and now it's 2 pm, and still no services were provided. DO NOT COME TO FORD HENNESSY. DON'T DO IT! WORSE LOCATION EVER!!

If you want a no pressure experience I highly recommend working with Jordan Wilkins. I’ve been shopping for a Branco Sport for a few weeks and he has been great to work with. I absolutely hate car shopping but really appreciate Jordan’s approach.

I tried to get a duplicate key made. Sales and service don’t answer calls and emails. How do you stay in business treating customers this way?

Awful experience. Purchased a CPO vehile over 3 months ago and the dealership still will not provide a title. I have to constantly text or email to get an update, and I feel like Im starting over everytime. I have no faith that a title will ever be delivered.

I recently purchased a used car from this dealership with the assistance of Daniel Jacena as the salesperson and other wonderful staff. First, the car is wonderful and just as represented in every way. As a person always reluctant to buy a used car, much less one from a dealership, I could not be more pleased. Everyone was honest, helpful, extremely courteous (especially Daniel), not at all pushy and great to work with. Grateful that I found Daniel and have had such a good experience!

Have been buying cars for about 4 decades and this is the among the best experiences I've had. Jordan Wilkins is a highly knowledgeable sales rep and truly made the car buying experience a smooth effort. Our timeline for a new vehicle was accelerated due to our car being totaled taking our position from "wanting" to buy a new car to "have" to buy a new car - that's a whole different stress. Jordan is a true professional, extremely polite and courteous, very easy to talk to and offered absolutely no sales pitch or pressure. One key note, he drove our new vehicle approximately 1.5 hours to our town so I could surprise my wife - good luck with other sales persons/dealerships doing the same. He is an excellent representation for Henessy Ford and others in this industry could learn a lot from this young man. For what it's worth, if you're looking for a car, I highly recommend visiting Henessy Ford and making contact with Jordan.