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Don Jacobs Honda

(356 reviews)

Reviews

(356 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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GREAT PLACE TO BUY A CAR!

EVERYONE WAS SO HELPFUL AND MADE THE CAR BUYING EXPERIENCE VERY PLEASANT. MY SALESPERSON MARY PAGE WAS EXTREMELY POLITE, HELPFUL AND MADE US FEEL COMPLETELY AT EASE. THE INTERNET SALES TEAM LOGAN, JESSICA AND BRANDI MADE EVERYTHING EASY BY HAVING EVERYTHING WORKED OUT BEFORE I CAME IN. THE FINANCE TEAM WAS ALSO VERY EASY TO WORK WITH. I WOULD HIGHLY RECOMMEND DON JACOBS TO ANYONE LOOKING FOR A NEW VEHICLE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Crv Honda

Great and fast I would highly recommend Clay at Son Jacobs of Lexington we picked it out on the website and filled out all the paperwork everyone here is great our third car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

Great experience and very smooth. Joshua was honest,friendly and knowledgeable. The finance gentleman, Scott, was very pleasant and helpful. We will recommend it to all our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had an easy experience buying my new Honda.I highly...

Had an easy experience buying my new Honda.I highly recommend this dealership as they good honest people that have been in business a long time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car

This is the 5th car I have purchased from this dealer and I have always been pleased with them. They are always very professional and are always willing to meet your needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome

i could not be any more pleased with the buying process at Don Jacobs Honda. This was my 3rd new car purchase at this dealership and would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent: courteous, knowledgeable,helpful !!

I strongly recommend Don Jacobs Honda. I’m leasing a new Honda. My sales person was Jo Johnson. She also sold me my 2004 Honda. All of my experiences with Jo have been wonderful. She’s so knowledgeable fast and helpful. I’m truly lucky to have had Jo as my sales person for the new Honda FIT I’m currently leasing and for my 2004 Honda si when I purchased it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service Department

Traveling late in the evening through KY recently we had an issue with a new (used) Honda HR-V. The lower engine cover was coming loose and making a lot of noise. After duct-taping it at a gas station we completed the drive to our hotel. Jacobs Honda was the closest dealer to the hotel so I showed up the next morning 10 minutes before the service dept opened. They took the car in and replaced all of the fasteners on the cover, not just those that fell out, did it in under an hour and at an exceptional price. Frank Kaczmarek treated us very professionally. We were all relieved and felt fortunate our hotel happened to be near Jacobs Honda. We were back on the road continuing our trip without much delay.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Excellent customer service

I’ve bought 2 cars from Don Jacobs and they have always been awesome! They’ve always provided excellent service and are extremely professional and have beat other dealerships in price both times. My salesman Mike D was completely thorough in explaining my new cars features and super nice, and patient. Scott in finance was also great at explaining different options and very friendly and professional. I could not be more pleased with my purchase or buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place to buy a car

I would have given it 5 stars but the financing time checking out was a little long. The dealer I worked with was great everyone was very friendly overall it was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.