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Putnam Subaru

(6 reviews)

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(6 reviews)

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Will Gassert at Putnam Subaru made our car buying experience great from start to finish. He was patient and gave us plenty of time to look through different options without any pressure. He really listened to what we were looking for and helped us find a car that was a great fit. Highly recommend asking for Will if you're shopping at Putnam Subaru!

Will Gassert at Putnam Subaru made our car buying experience great from start to finish. He was patient and gave us plenty of time to look through different options without any pressure. He really listened to what we were looking for and helped us find a car that was a great fit. Highly recommend asking for Will if you're shopping at Putnam Subaru!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Max and Miguel are awesome! The entire purchase process was super smooth. They were friendly, knowledgeable, and took the time to professionally install both my front dash camera and rear camera. Everything was explained clearly. Highly recommended!

Max and Miguel are awesome! The entire purchase process was super smooth. They were friendly, knowledgeable, and took the time to professionally install both my front dash camera and rear camera. Everything was explained clearly. Highly recommended!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Visited this Putnam today to buy a car. Overall, it was a good experience. Konstantin Morozov was very welcoming, enthusiastic, and genuine.

Visited this Putnam today to buy a car. Overall, it was a good experience. Konstantin Morozov was very welcoming, enthusiastic, and genuine.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lada was very helpful. Great customer service. Service was fast and very satisfied. Thank you.

Lada was very helpful. Great customer service. Service was fast and very satisfied. Thank you.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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i have been going to Putnam Burlingame Service center since November 2016 when I bought my Forrester 2017. i am completely happy with Melissa’s group of staff. they are all so honest and i feel very confident with their services.

i have been going to Putnam Burlingame Service center since November 2016 when I bought my Forrester 2017. i am completely happy with Melissa’s group of staff. they are all so honest and i feel very confident with their services.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I got Check engine light on and Starlink sent a message for repair appointment. I made a service appointment and bring my car to the dealer. Immediately after the light on, I checked the issue at Auto zone and find it was catalytic converter error. Before I bring my car to the dealer, the Engine check light went off. Dealer refuse to fix my catalytic converter, because the isssue is not there even they was a log on my car computer. This may be a Subaru policy and not this dealer,I believe. Subaru stops Eyesight feature including ACC, even my issue is NOT related Eyesight devices. It is bad control.

I got Check engine light on and Starlink sent a message for repair appointment. I made a service appointment and bring my car to the dealer. Immediately after the light on, I checked the issue at Auto zone and find it was catalytic converter error. Before I bring my car to the dealer, the Engine check light went off. Dealer refuse to fix my catalytic converter, because the isssue is not there even they was a log on my car computer. This may be a Subaru policy and not this dealer,I believe. Subaru stops Eyesight feature including ACC, even my issue is NOT related Eyesight devices. It is bad control.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (650) 347-4800 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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