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Meet Victor Perez

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Sales Consultant
(3 reviews)

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Reviews

Package charged at $1999 was not delivered and salesmen

Package charged at $1999 was not delivered and salesmen and finance manager argued and told me it was part and was already attached - Abner and Andrew are no longer responding after i advised them that none of the package charged was delivered -no tinting ,no door protection- They want me to come back but refuse to remove the ovecharge and blames it on me for not wanting to drive an hour north - Just ship me what you owe me and give me a credit for tinting - Abner and Andrew are arguing that i should come in even though toyota north miami lied about whats in the package -also escalated to Toyota USA these individuals for price gouging -Worst dealership even as per BBB -You have really destroyed Toyotas name- First thing i did was to remove your unapproved advertising from my tag -No one should buy from you - You dont list a single person i had to deal with -Well you dont list those that are horrible and its required so you all get 0

Dealer response

I'm truly sorry to hear about your experience and the frustration you're facing. It sounds like there has been a significant miscommunication, and I apologize for any inconvenience this has caused. We want to make things right, so please reach out directly at your earliest convenience so we can address these issues properly. Thank you, Mark Road - Director of Online Sales & Marketing - mark.road@toyotaofnorthmiami.com

Not a dealer I would recommend

Not surprising this dealer has the lowest rating in FL They Give car sales persons a bad name. When they saw I was interested in a specific used car they increases the quoted price out of of my range despite the fact I was willing to pay the quoted price. That’s rather unethical I would believe- so wasted my time. Writing this will hopefully help some people time and money. John

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

Excellent service

My overall experience buying a vehicle with sales representative Victor Perez was amazing. He was very friendly, professional and knowledgeable. I did not feel like I was being hassled into buying just any car but the car I wanted and needed. He was helpful in answering all my questions and I left with the car of my dreams. Highly recommend going to this dealership and talking to this sales representative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.