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Landmark Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (120 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–8:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–8:00pm 7:00am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great people to work with. Jacob was honest and made the process very easy. I would return in the future.

Great people to work with. Jacob was honest and made the process very easy. I would return in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Landmark was quick and easy to work with and salesman Jeff Belcher thoroughly explained the vehicle and helped set up the electronics for my wife’s phone. I would recommend them highly and as we trade cars consistently will be back even though we live in another State. The manager was efficient and we got the paperwork done as easily as possible. Jeff is staying in contact with us for any future questions or issues we may have regarding the vehicle. Will be back for sure. Greg Thorpe

Landmark was quick and easy to work with and salesman Jeff Belcher thoroughly explained the vehicle and helped set up the electronics for my wife’s phone. I would recommend them highly and as we trade cars consistently will be back even though we live in another State. The manager was efficient and we got the paperwork done as easily as possible. Jeff is staying in contact with us for any future questions or issues we may have regarding the vehicle. Will be back for sure. Greg Thorpe

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Helpful on every question i had. Jeff did a wonderful job explaining all the paperwork and the details of the car.

Helpful on every question i had. Jeff did a wonderful job explaining all the paperwork and the details of the car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Jeff was very helpful and even though we were buying out of state, he made the process so easy. I was initial skeptical of making such a big purchase without being there in person, but Jeff was very communicative, proactive and went above and beyond to make the whole process hassle free. Based on my interactions with him, I would definitely recommend the dealership for anyone looking for a new or used vehicle.

Jeff was very helpful and even though we were buying out of state, he made the process so easy. I was initial skeptical of making such a big purchase without being there in person, but Jeff was very communicative, proactive and went above and beyond to make the whole process hassle free. Based on my interactions with him, I would definitely recommend the dealership for anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Everyone there was kind and very friendly and helpful. They patiently answered all of my questions.

Everyone there was kind and very friendly and helpful. They patiently answered all of my questions.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Friendly people reasonable time to complete sale and out the door very happy with out purchase

Friendly people reasonable time to complete sale and out the door very happy with out purchase

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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I have had two bad experiences with Landmark Cadillac service department, and I won’t be coming here again to have my car serviced. On the first occasion, they overfilled my transmission fluid and I nearly crashed my car on the highway when it started overheating due to that. I had to bring my car back twice (after the initial service) for them to finally determine the problem. I brought it back recently for an oil change, when they noticed my oil leaking and had to make a major repair. After having it four days, they finally gave it back to me (and almost forgot to do a tire alignment too) and it wasn’t an hour later before the check engine light was on. I ended up having to take it to a different repair place to have it checked because Landmark couldn’t fit me in before I had to leave. It’s believed to be a sensor issue, but it was something flagged before the car was returned to me and not checked because the light went out and they thought it was fixed. My service advisor Diana was kind and understanding, so the service I received from her was good and the reason this isn’t a 1 star review. Overall I’m disappointed, especially considering that I bought my car from Landmark, as did all my family members. I will be discouraging others from coming here in the future for sure.

I have had two bad experiences with Landmark Cadillac service department, and I won’t be coming here again to have my car serviced. On the first occasion, they overfilled my transmission fluid and I nearly crashed my car on the highway when it started overheating due to that. I had to bring my car back twice (after the initial service) for them to finally determine the problem. I brought it back recently for an oil change, when they noticed my oil leaking and had to make a major repair. After having it four days, they finally gave it back to me (and almost forgot to do a tire alignment too) and it wasn’t an hour later before the check engine light was on. I ended up having to take it to a different repair place to have it checked because Landmark couldn’t fit me in before I had to leave. It’s believed to be a sensor issue, but it was something flagged before the car was returned to me and not checked because the light went out and they thought it was fixed. My service advisor Diana was kind and understanding, so the service I received from her was good and the reason this isn’t a 1 star review. Overall I’m disappointed, especially considering that I bought my car from Landmark, as did all my family members. I will be discouraging others from coming here in the future for sure.

Rating breakdown (out of 5):
Customer service
3.0
Buying process
Quality of repair
2.0
Overall facilities
3.0
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Quinn, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (217) 793-6050 when you have a chance. Thank you, and we look forward to hearing from you.

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Kristin got me what I wanted for a price I could afford. Everyone there was very helpful and friendly. Kristin even sent a courtesy van to pick me up from home and bring me into look at the vehicle.

Kristin got me what I wanted for a price I could afford. Everyone there was very helpful and friendly. Kristin even sent a courtesy van to pick me up from home and bring me into look at the vehicle.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Landmark Cadillac Team

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I was welcomed by Darrin from a referral and he went above and beyond along with Jaret to make my experience as ooth as possible. They showed great patience with me. They also made sure I was happy and all my wants and needs in a new car were met. They both showed me that there is still kindness in salesman and that it's not just about them making commissions!!

I was welcomed by Darrin from a referral and he went above and beyond along with Jaret to make my experience as ooth as possible. They showed great patience with me. They also made sure I was happy and all my wants and needs in a new car were met. They both showed me that there is still kindness in salesman and that it's not just about them making commissions!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Marcia, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Darrin's and Jaret's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Landmark Cadillac Team

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Jeff Belcher is straight up and I appreciate that. He is also very kind and fun to work with. He made the process move quickly.

Jeff Belcher is straight up and I appreciate that. He is also very kind and fun to work with. He made the process move quickly.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this amazing review! We really appreciate your business. Sincerely, The Landmark Cadillac Team

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