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Bought a New Car and the experience was great. Tha
Bought a Toyota Rav 4 tonight. Our salesperson was Chris Fore. It was an awesome experience. He made us feel very welcome. He is great at what he does and if I need another vehicle or if I know of someone needing one I will send them to Chris Fore. Thank you very much.
Great service department they are very precise and
LOVE Debbie in service she was awesome!!! She always handles my situation regardless day or night . Thank you Debbie for all you do !
Service and repairs
I took my car in for repairs, the service department was very helpful. Technicians did an outstanding job on making the repairs and getting my vehicle back to me in a timely manner.
Be careful they keep things from you
My Husband purchased a 2016 Kia Sorento from Daniel Nelson at the location in Fieldale VA. They didn't inspection the vehicle before we bought it in December even when it was due that month for an inspection so our free inspection went down the drain because a week later we ate to take it to be inspected. Daniel Nelson who runs the store new it and sold it anyway. Since we have bought it I've had to take it to the shop 3 times for something that's been wrong with it since we bought it but was made out to be like it just want heard. The mechanic that's been working on the car doesn't know what he's doing he swears he's never heard the noise and has been telling us other things are wrong but there really not. They wanted to charge us 700 to replace something's that's been broken since we bought it even had to take it to another local mechanic so he could tell us what was actually wrong so we could take it to Nelsons and tell them what was actually wrong and of course it's not covered. We haven't made th second payment and are already having this much trouble that last time we purchase anything from them. Be careful what your purchasing because they can forget to tell you the things that's wrong and you even up like we did.
They were very helpful in the beginning! Then the vehicle...
They were very helpful in the beginning! Then the vehicle I was looking at was in another location in North Carolina. After about a week of talking about that the vehicle was then taken out of service not for sale because it wasn’t worthy of selling to a customer. That turned out to be somewhat disappointing ! But all in all they were what I would expect ! So Innoway I suppose I am disappointed with the fact that they did not have the truck I needed after advertising it but at least I didn’t have to drive all the way to North Carolina to find that out
Great purchase experience at Nelson Toyota
We have bought many cars over the years, but went to Nelson Toyota based on a recommendation of a friend who had done business with Nelson Toyota in the past. Dealership and it's employees are super friendly, low-pressure and worked hard to make sure we got exactly the vehicle we were looking for at a very fair price. They were more concerned about getting us the right car for our family rather than just making a sale. It makes all the difference as a consumer! Financing was handled quickly and easily, the vehicle was in perfect condition and all our questions were answered quickly. Great overview of our new car as well and all the new features we have. While we had to drive a bit to get here, I would not go anywhere else. Most dealerships are high pressure and stressful. Nelson made it fun and exciting. And they have followed up to make sure the car has met our expectations and we are pleased with it. Thank you all for a great experience!
Great Sales experience! Thanks for all your help
Bought a new car....best price and service I have ever experience. Highly recommended.
Hello Mike, Thank you for the kind words. We are glad that we were able to take car of your shopping needs. We hope that you enjoy your new car for many years. Call us for all of your automotive needs.
Big town inventory, small town attention
The Nelson team never disappoints. No need to drive to a bigger city. They have plenty of cars and give you the individualized service to help you get the car you need! I'll be back and sending everyone I know their way!
Could not ask for more
This was my first experience at Nelson Toyota more than satisfied with my visit and service. they kept me informed of my progress and ensuring my questions regarding the process/repairs were answered. They was polite, courteous, and well versed about all aspects of the service process. The facility was clean and other personnel equally friendly and helpful. I will definitely recommend this dealer to my friends and family and will be returning for future maintenance and service on my vehicle.
Fastest service ever
I had a very good experience with my service manager. He was very knowledgeable and helpful in meeting my needs, got the car in and our quickly, without a doubt the fastest I have ever had, and have been back a few times with the same quality and speed