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Chatham Subaru

(1,117 reviews)
(866) 217-6046 (866) 217-6046

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(1,117 reviews)

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I was extremely disappointed with my experience at Subaru Chattam. My EV was towed to this dealership, and I requested that the vehicle be plugged in and charged. I followed up twice, AM and again at 3:00 PM, but my request was never handled. When I picked up the vehicle, it had not been charged at all. As a result, I had to stop at a Tesla charger on my way home. The lack of attention to a simple request was frustrating and inconvenient. The most incompetent people I have ever dealt with.

I was extremely disappointed with my experience at Subaru Chattam. My EV was towed to this dealership, and I requested that the vehicle be plugged in and charged. I followed up twice, AM and again at 3:00 PM, but my request was never handled. When I picked up the vehicle, it had not been charged at all. As a result, I had to stop at a Tesla charger on my way home. The lack of attention to a simple request was frustrating and inconvenient. The most incompetent people I have ever dealt with.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Excellent customer service and support. This dealership is consistent in providing Excellent Quality Service . Customers are treated with respect and receive a fare price!

Excellent customer service and support. This dealership is consistent in providing Excellent Quality Service . Customers are treated with respect and receive a fare price!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Great location, professional and friendly costumer service…. Always someone is ready for assistance and support…. Thank you

Great location, professional and friendly costumer service…. Always someone is ready for assistance and support…. Thank you

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for noting our convenient location and the welcoming atmosphere. We’re glad our team’s professionalism and readiness to assist made your visit smooth. Enjoy every drive in your new Subaru Crosstrek.

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Zack was amazing to work with. My car buying experience was easy. The dealership staff was welcoming

Zack was amazing to work with. My car buying experience was easy. The dealership staff was welcoming

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad our team made your experience effortless and welcoming. It’s wonderful to hear you’re enjoying your Subaru Crosstrek. If you ever need anything else, please let us know.

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Very helpful; listened to what I wanted and was able to get me the price I wanted to pay. Very personable and friendly.

Very helpful; listened to what I wanted and was able to get me the price I wanted to pay. Very personable and friendly.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

What a pleasure to hear that Jimmy and our team were attentive to your requests and helped you secure a price you were comfortable with on your new Subaru Crosstrek. We’re glad you found the experience friendly and personable. Enjoy your Crosstrek and feel free to reach out if there’s anything else we can do.

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This is our first Suburu and the process was smooth . I credit our decision to Kay . She was so knowledgeable and easy to talk to . Her personality was a key factor . I have to give kudos to Jermaine as well . He was quite entertaining!! We only had one issue that didn’t get resolved. We we’re eligible for $75 gift card for Outback test drive but couldn’t get that accomplished 😉

This is our first Suburu and the process was smooth . I credit our decision to Kay . She was so knowledgeable and easy to talk to . Her personality was a key factor . I have to give kudos to Jermaine as well . He was quite entertaining!! We only had one issue that didn’t get resolved. We we’re eligible for $75 gift card for Outback test drive but couldn’t get that accomplished 😉

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Outback and thank you for choosing Subaru for your first purchase. Kay will be delighted to hear her expertise and friendly approach made the process enjoyable. We apologize for the hiccup with the test drive gift card, so please reach out to us for assistance.

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Everyone at Chatham Subaru has been excellent from the Sales Department to the Service Department.

Everyone at Chatham Subaru has been excellent from the Sales Department to the Service Department.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jimmy and our Sales and Service teams are delighted to hear you had an excellent experience. We appreciate you choosing a new Subaru Ascent and look forward to helping with any future needs. Thank you for the five-star review.

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The sales associate was really nice.We told her what kind of car we were looking for she told us where to look and she went away. Then when locating a car she then appeared. We really love that.

The sales associate was really nice.We told her what kind of car we were looking for she told us where to look and she went away. Then when locating a car she then appeared. We really love that.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear that Malcolm provided helpful guidance and gave you space to explore. Congratulations on your new Subaru Outback. We hope it brings you many enjoyable journeys.

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Our sales rep, Debra, was great. She was easy to work with and if I had questions she couldn’t answer she found out for me. The dealership was typical in its setting. Snacks and drinks and comfortable places to wait. I believe that’s an industry standard. The sales manager spoke with me and was involved. He realized that a few things could be done to make the routine maintenance more current, like a Fresh oil change and another inspection. That said, we negotiated the price before coming in and paid cash. The wait was still six (6) hours all said and done. There seems to be a snag with detailing and maintenance. Another salesman named Jimmy was also very helpful. He seemed a bit more seasoned and was able to help Debra with some of the small items and questions we had. I feel like I got a really good car for a reasonable price.

Our sales rep, Debra, was great. She was easy to work with and if I had questions she couldn’t answer she found out for me. The dealership was typical in its setting. Snacks and drinks and comfortable places to wait. I believe that’s an industry standard. The sales manager spoke with me and was involved. He realized that a few things could be done to make the routine maintenance more current, like a Fresh oil change and another inspection. That said, we negotiated the price before coming in and paid cash. The wait was still six (6) hours all said and done. There seems to be a snag with detailing and maintenance. Another salesman named Jimmy was also very helpful. He seemed a bit more seasoned and was able to help Debra with some of the small items and questions we had. I feel like I got a really good car for a reasonable price.

Rating breakdown (out of 5):
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Buying process
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Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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My experience with CP Subaru was top notch—from beginning to end. I would highly recommend them! Tyler was the best!

My experience with CP Subaru was top notch—from beginning to end. I would highly recommend them! Tyler was the best!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It’s wonderful to hear your experience was exceptional from start to finish. Thank you for recommending us and congratulations on your new Subaru. We are here whenever you need us.

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