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Premier Chrysler Jeep Dodge Ram Buena Park

(426 reviews)

Reviews

(426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Premier Chrysler Jeep Dodge Ram Buena Park from DealerRater.

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Best Service Department Ever!

I have been coming to Premier Jeep service department since I bought my 2013 Grand Cherokee from their dealership. George San Marcos is professional, remembers my vehicle and me when I call and always treat my vehicle repairs like it were his own. All the service guys in the service department are friendly and kind. Daniel is also very knowledgeable when I call in. If I need a ride the service shuttle is super quick and convenient. I am so grateful for the team for keeping me safe! Thank you all! Lori Owen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bait and Switch

Online ad had a Jeep for $36k, only to find out that when I got there the total price was $52k. I drove three hours to get there to only find the price jumped $15k. When we spoke on the phone prior, I was not told the truth. In person, they mentioned this has happened before with their jeeps, you'd think they would have fixed this issue by now. Waited roughly 2 hours waiting for them to handle this deal, as they were occupied with several other customers. Left the dealership frustrated when they refused to honor their mistake. BE CAREFUL and do your homework before you visit them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Happy with Service

Got my car serviced here over the weekend. They were quick and got me in out of the dealership in no time. Advisors were helpful and answered all my questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Don-A-Vee Jeep LIVES!

Brought in my Jeep for a complete service job and was taken care of. They told me exactly what my Jeep Wrangler needed and did not try to sell me products I did not need. I have brought in all my Jeep's in since 2000 when it was called Don-A-Vee Jeep and I still have the same Master Mechanic working on my Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tune Up-Great Service

Job well done when I took my Chrysler 300 for a Tune Up. 5 stars to you and your service dept!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New Service Customer

I needed front brakes and oil change for my Jeep. I was unsure about the quality of service and pricing from this dealership. I have to say I was impressed with both pricing and service, not to mention I was in -and out. I would definately recommend to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Happy with my new Jeep

Keith was a pleasure to deal with, very patient and not pushy at all. He really made the entire process quick and easy for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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very professional salesmen

Rod is a pleasure to deal with not pushy very helpful two thumbs up thank you again for all your help Rod we appreciate all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Tradition of Service

Just purchased a new Jeep Grand Cherokee. We've bought 3 Jeeps from the dealership, this latest one is the first from the new ownership. Excellent sales and service by Brian Cole, and of course the service staff under Moe Jubran and the gang. It's comforting to deal with fellow off-roaders. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Happy With my Volvo

I was looking for a white volvo S80 with beige interior and came across Premier website advertising it. My experience with Tyson was nothing less than professional. I virtually purchased my car over the phone, when I arrived to the dealership and saw the vehicle I was more than happy with how good it looked. I finalized the deal and drove of the lot with my volvo. The only thing was my payment was $11.00 more dollars then quoted over the phone. No big deal. I got the car I am happy with. Wow! It looks beautiful. Thank you.?? Tyson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.