Mercedes-Benz of Collierville

Worst service ever. Two cars listed for sale on their website were active but told they had been sold. Bryson, the car salesman couldn't find the keys to a brand new car I was interested in purchasing and left my husband and I waiting outside for more than 10 minutes. When I asked for his business card, he ignored me and asked for my husband's number instead when I was the one interested in purchasing a vehicle. I will absolutely NEVER return to this dealership. I get better service at Honda and that speaks volumes. Their loss, not mine. I'll spend my money elsewhere where service is a priority and not an option.

Blaine in service was very helpful in getting all my questions answered and getting my car fixed.

I’ve been in this store several times for both sales and service, and while the vehicles speak for themselves, the leadership on the floor is shocking to witness. There’s one individual, a short, dark-haired man with an accent, usually in a flashy pinstriped suit that seems to believe intimidation and humiliation are the keys to management. I've personally watched him lash out at employees in front of customers, barking orders, talking down to them, and creating an atmosphere of pure discomfort for me and the people around me. It's honestly hard to enjoy the buying or servicing experience when the staff looks like they’re animals just beaten by their owners. No one deserves to be treated that way, especially not in front of paying clients. It’s a shame, because the team is always capable and hardworking, they just clearly aren't being led with any respect. If anyone in upper management is paying attention, I strongly suggest spending a day here unannounced. The problem isn't the staff, it’s the unchecked ego in the pinstripes. After what i've witnessed recently, I'll be taking my future business to Memphis.

The service department for this dealership was ineffective in repairing my vehicle and non-responsive in providing a fair and reasonable proposal to honor its warranty obligation. associated with the vehicle repair. On Friday, June 20, I took my 2014 Mercedes Benz ML350 to the service department for a scheduled maintenance appointment. At that time, I also informed the service advisor of several warning message lights that had recently come back on the vehicle dash. These warning lights first activated in December 2024. And the service technician recommended extensive and costly repairs be executed.to correct the related problems. A two year written warranty was given on the parts and labor comprising the repair. After retrieving my car from the dealership service center on Friday evening, June 20, I had to take it right back on Saturday, June 21, because the same warning message lights came on again.. Since no one from the dealership's service department called me to follow-up on this matter I made several attempts to contact my service advisor via telephone or text message to resolve this matter. Thus far, I have not received a reply from the service advisor. On Friday morning, ,June 27, I left a message for the service center manager and the dealership general manager; I am still awaiting a reply.

All were courteous, provided me the the opportunity to get my work done while waiting on the service to be completed

It was a great experince purchasing GLB at collierville shop. Chris explained that i have to know kindly. So i can understand well even im a foreigner. Thanks a lot for hleping me purchasing nice car

Thad was very helpful in getting me new wheels. The sales mger also helpful negotiate the purchase.

John Galvalisi is an absolute rock star. His attention to detail and dedication to client service is awesome

Had a great experience with the service department this past Saturday. Quick turnaround, good visibility into the health of my E550 and future service recommendations. Josh was awesome.

I was accommodated quickly. While I was rudely turned away from the Memphis location, Collierville is always kind and helpful. I really appreciate it.