Reviews
Kudos to the GM!
I cannot say enough great things about Armandi Hajdini, General Manager at Mercedes-Benz of Collierville. He was very patient and professional as he explained everything about my vehicle, honestly and directly, and backed it with a 1 year warranty. He also listened and offered me a great deal! Thank you so much. It was a pleasure working with you and Dedrick as well!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service after the sale has been fantastic
Thank you, Ty, and the rest of the staff for making my luxury car buying experience top notch! Even though I bought a 2013 model, that was less expensive than a newer model, I have been treated with the utmost respect and kindness. Sebastian and the rest of the service department have been outstanding to work with on repairing a small glitch with the vehicle I purchased. I would definitely recommend others to give Mercedes of Collierville a chance to meet their car buying needs. Thank you for your service during the sale as well as after (which is just as important) I wish I could give you more than 5 stars! Again, it's been a pleasure working with Ty, Sebastian and the rest of the Mercedes team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly and Helpful Employees
All of the employees at your dealership are outstanding .When you walk in the door they immediately assist you. The atmosphere is very positive and caring toward their customers. They make sure all of your requests are taken care. The building is very clean and relaxing.You have an excellent staff at the Collierville location!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly Customer Service
Brady is the best, he truly listens to your concerns and make appropriate recommendations. He is approachable and attentive to your needs. He has assisted with both of our cars. We will return for future service. Thanks Brady!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My experience was very positive
Jody was the service manager that I worked with. She spent a great deal of time educating me on the futuristic costs of maintaining my Mercedes. I brought my vehicle in for it's first service appointment. This is the first foreign car that I have owned and she did a GREAT job in educating me about the types of service needed at each service interval as well as the costs that I should expect. I also loved the fact that we get to pay the service manager and not have to make a second trip to the cashier to pay and receive my car keys! Overall experience was very positive!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vehicle Repair
Received excellent service and was thoroughly informed throughout the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceptional
I am always taken care of in a timely manner All staff appear to be friendly courteous and professioonal I have never experienced and difficulty when o come in
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional and Pleasant Experience
This was a very smooth process from beginning to end. Most specifically I would like to give high praise to my salesman, Russell Stonework. Also, a special thanks to Christie Weldon (who referred me directly to Russell). Both Christie and Russell, were extremely genuine and true professionals.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional and friendly
Always helpful and professional. Always eager to go the extra mile. Explained service in detail. Would highly recommend to future buyer. I have consistently great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Timely and efficient
Service provided from the moment I stepped out of my car. Loaner car helped tremendously for allowing me to get my errands done while my car was serviced. Thanks for a pleasant experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
