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Mercedes-Benz of Collierville

(1,216 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed

Reviews

(1,216 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Kudos to the GM!

I cannot say enough great things about Armandi Hajdini, General Manager at Mercedes-Benz of Collierville. He was very patient and professional as he explained everything about my vehicle, honestly and directly, and backed it with a 1 year warranty. He also listened and offered me a great deal! Thank you so much. It was a pleasure working with you and Dedrick as well!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service after the sale has been fantastic

Thank you, Ty, and the rest of the staff for making my luxury car buying experience top notch! Even though I bought a 2013 model, that was less expensive than a newer model, I have been treated with the utmost respect and kindness. Sebastian and the rest of the service department have been outstanding to work with on repairing a small glitch with the vehicle I purchased. I would definitely recommend others to give Mercedes of Collierville a chance to meet their car buying needs. Thank you for your service during the sale as well as after (which is just as important) I wish I could give you more than 5 stars! Again, it's been a pleasure working with Ty, Sebastian and the rest of the Mercedes team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly and Helpful Employees

All of the employees at your dealership are outstanding .When you walk in the door they immediately assist you. The atmosphere is very positive and caring toward their customers. They make sure all of your requests are taken care. The building is very clean and relaxing.You have an excellent staff at the Collierville location!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly Customer Service

Brady is the best, he truly listens to your concerns and make appropriate recommendations. He is approachable and attentive to your needs. He has assisted with both of our cars. We will return for future service. Thanks Brady!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My experience was very positive

Jody was the service manager that I worked with. She spent a great deal of time educating me on the futuristic costs of maintaining my Mercedes. I brought my vehicle in for it's first service appointment. This is the first foreign car that I have owned and she did a GREAT job in educating me about the types of service needed at each service interval as well as the costs that I should expect. I also loved the fact that we get to pay the service manager and not have to make a second trip to the cashier to pay and receive my car keys! Overall experience was very positive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Vehicle Repair

Received excellent service and was thoroughly informed throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceptional

I am always taken care of in a timely manner All staff appear to be friendly courteous and professioonal I have never experienced and difficulty when o come in

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Professional and Pleasant Experience

This was a very smooth process from beginning to end. Most specifically I would like to give high praise to my salesman, Russell Stonework. Also, a special thanks to Christie Weldon (who referred me directly to Russell). Both Christie and Russell, were extremely genuine and true professionals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional and friendly

Always helpful and professional. Always eager to go the extra mile. Explained service in detail. Would highly recommend to future buyer. I have consistently great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Timely and efficient

Service provided from the moment I stepped out of my car. Loaner car helped tremendously for allowing me to get my errands done while my car was serviced. Thanks for a pleasant experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.