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East Tennessee Ford

(218 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:30pm
Tuesday 8:30am–8:00pm 7:30am–6:30pm
Wednesday 8:30am–8:00pm 7:30am–6:30pm
Thursday 8:30am–8:00pm 7:30am–6:30pm
Friday 8:30am–8:00pm 7:30am–6:30pm
Saturday 8:30am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 436-6852 (888) 436-6852
Used (855) 417-9878 (855) 417-9878
Service (888) 461-6774 (888) 461-6774

Reviews

(218 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of East Tennessee Ford from DealerRater.

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All went as it should, no issues, none.

All went as it should, no issues, none.Will did great. Have a very nice day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

There was a few issues, but the Service Manager, Doug

There was a few issues, but the Service Manager, Doug Cooms, was able to take care of all the issues and more. It was nice to have Doug listen and then solve the issues, answer my questions and make me a happy customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great experience as always.

Great experience as always. East Tennessee. Ford always does an outstanding job with my service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

they figured out the issue and paid for it themselves

they figured out the issue and paid for it themselves because I bought used 1 month ago

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great customer service.

Great customer service. Service was excellent and quickly. I was notified of any issues however I did not have any issues but they inspected my vehicle and were very thorough

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful staff even though they have to upsell!

Wonderful staff even though they have to upsell! Great work and customer service. Always attentive to the vehicles needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Awesome job!

Awesome job! Quick and straight forward! Will was very friendly and was helpful to all during my visit!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very good service and polite employee loyees a

Very good service and polite employee loyees a comfortable atmosphere Overall a very good experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Will Harvey is a great service rep.

Will Harvey is a great service rep. He is always looking out for the best interest of the customer, and is a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

All representives were courteous & friendly ,service work

All representives were courteous & friendly ,service work done as described in timely manner, near price estimated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.